[{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDpClh5z96Hw0ucPjFjfuLCL","content":"<div><strong>Location Requirement:&nbsp;</strong></div><div>Remote-based role. Open to candidates in the Northeast. NJ or PA preferred. </div><div><br></div><div><strong>About the Role:&nbsp;</strong></div><div>BigPanda is seeking an enterprise sales rep who is process-oriented, has an exceptional commitment to detail, is customer-obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.&nbsp;BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-added prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals who welcome feedback and challenge.</div><div><br></div><div><strong>What you will do:&nbsp;</strong></div><ul><li class=\"\">Manage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients</li><li class=\"\">Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value</li><li class=\"\">Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers</li></ul><div><br></div><div><strong>What skills and experience you\u2019ll bring to BigPanda:</strong></div><ul><li class=\"\">Experienced SaaS sales pro with a consistent track record of overperformance.</li><li class=\"\">Exceptional communication skills&nbsp;and executive presence</li><li class=\"\">A strong commitment to development and growth as a sales professional.&nbsp;</li><li class=\"\">Proven record of overachieving sales quotas</li><li class=\"\">Experience selling SaaS solutions, ideally in a startup environment</li><li class=\"\">Sales methodology training and experience managing a forecast</li><li class=\"\">Demonstrated commitment to thoughtful and value-added prospecting</li><li class=\"\">Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives</li></ul><div><br></div><div><strong>About Us:</strong></div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><br></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div><br></div><div><br></div><div><strong>Our Benefits:&nbsp;</strong></div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Combined total of 18 weeks fully paid leave for all new parents</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment</li><li class=\"\">Values-based culture</li></ul><div><br></div><div>Market competitive salary with an anticipated OTE compensation range (salary + commission target) of <strong>$300,000 - 330,000.</strong> Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.&nbsp;This is a commission-eligible position, and the pay mix for this role is 50/50.</div><div><br></div><div>BigPanda offers a generous total rewards package that includes base pay,&nbsp;commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div><br></div><div>Note: BigPanda is an E-Verify Employer</div><div><br></div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div><div><br></div>","content_plain":"Location Requirement:\u00a0\nRemote-based role. Open to candidates in the Northeast. NJ or PA preferred. \nAbout the Role:\u00a0\nBigPanda is seeking an enterprise sales rep who is process-oriented, has an exceptional commitment to detail, is customer-obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-added prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals who welcome feedback and challenge.\nWhat you will do:\u00a0\nManage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients\nBuild and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value\nWork in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers\nWhat skills and experience you\u2019ll bring to BigPanda:\nExperienced SaaS sales pro with a consistent track record of overperformance.\nExceptional communication skills\u00a0and executive presence\nA strong commitment to development and growth as a sales professional.\u00a0\nProven record of overachieving sales quotas\nExperience selling SaaS solutions, ideally in a startup environment\nSales methodology training and experience managing a forecast\nDemonstrated commitment to thoughtful and value-added prospecting\nExperience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\u00a0\nComprehensive health benefits\n#PandaParent support. Combined total of 18 weeks fully paid leave for all new parents\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of \n$300,000 - 330,000.\n Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\u00a0This is a commission-eligible position, and the pay mix for this role is 50/50.\nBigPanda offers a generous total rewards package that includes base pay,\u00a0commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-04-20T18:54:00.039Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-05-21T17:38:46.027Z","id":"am9icG9zdDpClh5z96Hw0ucPjFjfuLCL","internal_job_id":"am9iOrYPcCMX_41cow0GWN7APVA","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111506","title":"Enterprise Account Executive - Northeast","updated_at":"2026-09-14T17:40:02.700Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDoyW_2PX2Y-_vAetcDBXLdW","content":"<div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Remote Based. Strongly prefer candidates on within EST or CT timezones</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">About the Role:</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">BigPanda is seeking an experienced </span>Senior Technical Project Manager (TPM)<span style=\"color: rgb(0, 0, 0);\"> </span><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">TPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer\u2019s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda\u2019s products and expertise.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">Responsibilities:</span></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Quickly assess a customer\u2019s IT operations model and guide changes that enable cross-department collaboration through BigPanda.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Partner with the enterprise sales team to ensure seamless Sales &lt;&gt; Services transitions and maintain alignment on critical value delivery work streams.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Scope, prioritize, and deliver iterative outcomes that reinforce value realization.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are \u201cin the room\u201d to drive adoption and change.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Champion customer success stories and outcomes that validate BigPanda\u2019s business value.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Contribute to BigPanda\u2019s best practices framework and support continuous improvement of our delivery methodology.</span></li></ul><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">Requirements:</span></div><ul><li class=\"\"><span style=\"background-color: transparent;\">6+ years project management experience with enterprise IT Projects or SaaS Implementations</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience with digital transformation projects and implementing operational improvements alongside technical solutions</span></li><li class=\"\"><span style=\"background-color: transparent;\">Demonstrated responsibility for timelines, deliverables, budget, and resources</span></li><li class=\"\"><span style=\"background-color: transparent;\">Detail-oriented, energetic, efficient individual with a \u201cget it done\u201d attitude</span></li><li class=\"\"><span style=\"background-color: transparent;\">Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience developing risk identification and mitigation plans</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience developing and delivering value-oriented roadmaps&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience in AIOps or ITOps strongly preferred</span></li><li class=\"\"><span style=\"background-color: transparent;\">Ability to travel up to 10% for key project milestones</span></li></ul><div><br></div><div><br></div><div><span style=\"background-color: transparent;\">About Us:</span></div><div><br></div><div><span style=\"background-color: transparent;\">BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.</span></div><div><span style=\"background-color: transparent;\">With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.</span></div><div><span style=\"background-color: transparent;\">BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.&nbsp;</span></div><div><span style=\"background-color: transparent;\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.&nbsp;</span></div><div><br></div><div><span style=\"background-color: transparent;\">Our Benefits:&nbsp;&nbsp;</span></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Competitive equity</span></li><li class=\"\"><span style=\"background-color: transparent;\">Remote-first environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Unlimited PTO</span></li><li class=\"\"><span style=\"background-color: transparent;\">Twelve (12) paid holidays throughout the year&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comprehensive health benefits</span></li><li class=\"\"><span style=\"background-color: transparent;\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents</span></li><li class=\"\"><span style=\"background-color: transparent;\">Financial planning services</span></li><li class=\"\"><span style=\"background-color: transparent;\">Employee learning &amp; development budget</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based recognition (quarterly and annually)</span></li><li class=\"\"><span style=\"background-color: transparent;\">Social community &amp; ERG programs</span></li><li class=\"\"><span style=\"background-color: transparent;\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based culture</span></li></ul><div><span style=\"background-color: transparent;\">&nbsp;&nbsp;</span></div><div><strong style=\"color: rgb(224, 62, 45); background-color: transparent;\"><u>Please note that visa sponsorship or transfers are not available for this position.</u></strong></div><div><br></div><div><span style=\"background-color: transparent;\">Market competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location</span></div><div><br></div><div><span style=\"background-color: transparent;\">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div><span style=\"background-color: transparent;\">BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</span></div><div><span style=\"background-color: transparent;\">Note: BigPanda is an E-Verify Employer</span></div><div><span style=\"background-color: transparent;\">If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</span></div><div><br></div>","content_plain":"Remote Based. Strongly prefer candidates on within EST or CT timezones\nAbout the Role:\nBigPanda is seeking an experienced \nSenior Technical Project Manager (TPM)\n \nto join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.\nTPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer\u2019s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda\u2019s products and expertise.\nResponsibilities:\nLead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.\nQuickly assess a customer\u2019s IT operations model and guide changes that enable cross-department collaboration through BigPanda.\nPartner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs.\nDevelop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.\nPartner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.\nScope, prioritize, and deliver iterative outcomes that reinforce value realization.\nIdentify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are \u201cin the room\u201d to drive adoption and change.\nMaintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.\nChampion customer success stories and outcomes that validate BigPanda\u2019s business value.\nContribute to BigPanda\u2019s best practices framework and support continuous improvement of our delivery methodology.\nRequirements:\n6+ years project management experience with enterprise IT Projects or SaaS Implementations\nExperience with digital transformation projects and implementing operational improvements alongside technical solutions\nDemonstrated responsibility for timelines, deliverables, budget, and resources\nDetail-oriented, energetic, efficient individual with a \u201cget it done\u201d attitude\nCapable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads\nExperience developing risk identification and mitigation plans\nExperience developing and delivering value-oriented roadmaps\u00a0\nExcellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.\nExperience in AIOps or ITOps strongly preferred\nAbility to travel up to 10% for key project milestones\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\u00a0\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\u00a0\nOur Benefits:\u00a0\u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\u00a0\nPlease note that visa sponsorship or transfers are not available for this position.\nMarket competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-05-05T22:19:48.152Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-05-05T22:25:24.584Z","id":"am9icG9zdDoyW_2PX2Y-_vAetcDBXLdW","internal_job_id":"am9iOta-zOIKdD_xuXFJJ8ZEOa4","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111510","title":"Senior Technical Project Manager","updated_at":"2026-09-16T14:11:53.867Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDquXJOMVcfbUmrUS13Q8rZD","content":"<div>Location requirements:</div><div>Remote based role.&nbsp;Open to candidates in the United States</div><div>&nbsp;</div><div>About the Role:</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">As a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.</span></div><div>&nbsp;</div><div>Key Responsibilities:</div><ul><li class=\"\"><strong style=\"background-color: transparent;\">Customer Relationship Management:</strong><span style=\"background-color: transparent;\"> Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Strategic Account Planning:</strong><span style=\"background-color: transparent;\"> Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Value-Driven Engagement:</strong><span style=\"background-color: transparent;\"> Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Revenue Growth and Retention:</strong><span style=\"background-color: transparent;\"> Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Negotiation and Deal Closure:</strong><span style=\"background-color: transparent;\"> Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Collaboration and Advocacy:</strong><span style=\"background-color: transparent;\"> Work closely with cross-functional teams\u2014including customer success, marketing, product, and support\u2014to deliver tailored strategies, improve product alignment, and advocate for customer needs.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Market Insight and Feedback:</strong><span style=\"background-color: transparent;\"> Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Performance Achievement:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.</span></li></ul><div><br></div><div>What We\u2019re Looking For:</div><ul><li class=\"\"><strong style=\"background-color: transparent;\">Proven Expertise:</strong><span style=\"background-color: transparent;\"> 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Strategic Selling Skills:</strong><span style=\"background-color: transparent;\"> Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Value Articulation:</strong><span style=\"background-color: transparent;\"> Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Deal Leadership:</strong><span style=\"background-color: transparent;\"> Expertise in navigating and closing complex, high-value deals within global organizations.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Customer-Centric Approach:</strong><span style=\"background-color: transparent;\"> Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Collaborative Leadership:</strong><span style=\"background-color: transparent;\"> A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Resilience and Adaptability:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> Ability to navigate challenging situations with empathy, active listening, and perseverance.</span></li></ul><div>&nbsp;</div><div>About Us:</div><div>BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.</div><div>With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.</div><div>BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.&nbsp;</div><div>We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.&nbsp;</div><div>Our Benefits: &nbsp;</div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div>Market competitive salary with an anticipated OTE range of $300,000- $150,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location</div><div>BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States\n\u00a0\nAbout the Role:\nAs a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.\nYou will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.\n\u00a0\nKey Responsibilities:\nCustomer Relationship Management:\n Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.\nStrategic Account Planning:\n Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.\nValue-Driven Engagement:\n Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.\nRevenue Growth and Retention:\n Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.\nNegotiation and Deal Closure:\n Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.\nCollaboration and Advocacy:\n Work closely with cross-functional teams\u2014including customer success, marketing, product, and support\u2014to deliver tailored strategies, improve product alignment, and advocate for customer needs.\nMarket Insight and Feedback:\n Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.\nPerformance Achievement:\n Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.\nWhat We\u2019re Looking For:\nProven Expertise:\n 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.\nStrategic Selling Skills:\n Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.\nValue Articulation:\n Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).\nDeal Leadership:\n Expertise in navigating and closing complex, high-value deals within global organizations.\nCustomer-Centric Approach:\n Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.\nCollaborative Leadership:\n A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.\nResilience and Adaptability:\n Ability to navigate challenging situations with empathy, active listening, and perseverance.\n\u00a0\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\u00a0\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\u00a0\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated OTE range of $300,000- $150,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-06-08T22:41:00.653Z","departments":[{"child_ids":[],"id":"ZGVwdDrgbC7GzJt7MlRuVpyZm3Ir","name":"Account Management","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-06-08T22:41:07.733Z","id":"am9icG9zdDquXJOMVcfbUmrUS13Q8rZD","internal_job_id":"am9iOngi_BmEuTpCBwJgbmRr2dg","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111511","title":"Strategic Account Manager","updated_at":"2026-09-14T18:08:06.298Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrKEQAV6bO2vS-ShFJSMRC-","content":"<div>Location requirements:</div><div>Remote based role.&nbsp;Open to candidates in the United Kingdom.</div><div>&nbsp;</div><div>About the Role:</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">As a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.</span></div><div><br></div><div>Key Responsibilities:</div><ul><li class=\"\"><strong style=\"background-color: transparent;\">Customer Relationship Management:</strong><span style=\"background-color: transparent;\"> Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Strategic Account Planning:</strong><span style=\"background-color: transparent;\"> Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Value-Driven Engagement:</strong><span style=\"background-color: transparent;\"> Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Revenue Growth and Retention:</strong><span style=\"background-color: transparent;\"> Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Negotiation and Deal Closure:</strong><span style=\"background-color: transparent;\"> Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Collaboration and Advocacy:</strong><span style=\"background-color: transparent;\"> Work closely with cross-functional teams\u2014including customer success, marketing, product, and support\u2014to deliver tailored strategies, improve product alignment, and advocate for customer needs.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Market Insight and Feedback:</strong><span style=\"background-color: transparent;\"> Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Performance Achievement:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.</span></li></ul><div>&nbsp;</div><div>What We\u2019re Looking For:</div><ul><li class=\"\"><strong style=\"background-color: transparent;\">Proven Expertise:</strong><span style=\"background-color: transparent;\"> 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Strategic Selling Skills:</strong><span style=\"background-color: transparent;\"> Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Value Articulation:</strong><span style=\"background-color: transparent;\"> Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Deal Leadership:</strong><span style=\"background-color: transparent;\"> Expertise in navigating and closing complex, high-value deals within global organizations.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Customer-Centric Approach:</strong><span style=\"background-color: transparent;\"> Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.</span></li><li class=\"\"><strong style=\"background-color: transparent;\">Collaborative Leadership:</strong><span style=\"background-color: transparent;\"> A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Resilience and Adaptability:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> Ability to navigate challenging situations with empathy, active listening, and perseverance.</span></li></ul><div>&nbsp;</div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: </div><ul><li class=\"\">Competitive Equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Generous PTO where you accrue roughly 25 days per calendar year</li><li class=\"\">Eight (8) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits where BigPanda covers your premiums for Private Insurance</li><li class=\"\">UK Pension Scheme through NEST</li><li class=\"\">#PandaParent support with fully paid leave options</li><li class=\"\">Family Planning/Fertility Benefit</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (Quarterly and Annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div><br></div><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div>BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United Kingdom.\n\u00a0\nAbout the Role:\nAs a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.\nYou will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.\nKey Responsibilities:\nCustomer Relationship Management:\n Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.\nStrategic Account Planning:\n Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.\nValue-Driven Engagement:\n Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.\nRevenue Growth and Retention:\n Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.\nNegotiation and Deal Closure:\n Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.\nCollaboration and Advocacy:\n Work closely with cross-functional teams\u2014including customer success, marketing, product, and support\u2014to deliver tailored strategies, improve product alignment, and advocate for customer needs.\nMarket Insight and Feedback:\n Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.\nPerformance Achievement:\n Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.\n\u00a0\nWhat We\u2019re Looking For:\nProven Expertise:\n 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.\nStrategic Selling Skills:\n Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.\nValue Articulation:\n Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).\nDeal Leadership:\n Expertise in navigating and closing complex, high-value deals within global organizations.\nCustomer-Centric Approach:\n Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.\nCollaborative Leadership:\n A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.\nResilience and Adaptability:\n Ability to navigate challenging situations with empathy, active listening, and perseverance.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-06-08T22:42:34.022Z","departments":[{"child_ids":[],"id":"ZGVwdDrgbC7GzJt7MlRuVpyZm3Ir","name":"Account Management","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-06-08T22:42:47.604Z","id":"am9icG9zdDrKEQAV6bO2vS-ShFJSMRC-","internal_job_id":"am9iOgVZrBvxxJbkivKNqIzvwXg","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111512","title":"Strategic Account Manager - EMEA","updated_at":"2026-09-14T18:11:26.486Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqSvn091vw86rxkrJ8saZbu","content":"<div><strong>Location requirements:</strong></div><div>Hybrid Role, three days in-office. Open to candidates in the Philadelphia Area.</div><div><br></div><div><strong>About the Role:</strong></div><div>BigPanda is seeking a driven and self-motivated Sales Development Representative (SDR) looking to jump start or further develop their sales career in tech. This role will work under the support of a world class sales process and team, with coaching and training to help build the foundation for a successful career in field sales/ leadership. The Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Fortune 2000 companies. The Sales Development Representative will report directly to the Director of Global Business Development.</div><div><br></div><div><strong>What you will do:</strong></div><ul><li class=\"\">Partner with and support Account Executives in generating and booking meetings with qualified executives within our ICP</li><li class=\"\">Conduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist</li><li class=\"\">Create and execute thoughtful and targeted research into prospects (IT, NOC, DevOps leaders) tailoring messaging, and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda</li><li class=\"\">Complete 100+ activities a day/make 60+ calls daily</li><li class=\"\">Achieve and exceed weekly and monthly metrics (calls, emails, social selling, discovery meetings (intro calls), new business meetings, demos)</li><li class=\"\">Lead prospecting efforts into new prospect accounts</li><li class=\"\">Partner with BigPanda\u2019s marketing team to qualify and convert leads into opportunities</li><li class=\"\">Participate in ongoing enablement, coaching, and sales training</li><li class=\"\">Active participation in team and company events, activities, contests, and social media sharing (Oktopost)</li><li class=\"\">Utilize sales processes, systems, tools and resources (<a href=\"http://outreach.io/\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(18, 100, 163);\">Outreach.io</a>, SFDC, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum and other selling tools) to improve SDR productivity</li><li class=\"\">Work closely with the Marketing, Enablement, Revenue Operations and Sales teams</li><li class=\"\">Effectively pitch BigPanda to book discovery meetings with qualified prospects</li><li class=\"\">Complete regular training certifications through learning engagement platform, Lessonly</li><li class=\"\">Create personalized templates and sequences regularly</li></ul><div><br></div><div><strong>What skills and experience you\u2019ll bring to BigPanda:</strong></div><ul><li class=\"\">1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)</li><li class=\"\">Experience with Salesforce, Sales Navigator,&nbsp;<a href=\"http://outreach.io/\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(18, 100, 163);\">Outreach.io</a>, MEDDPIC is not required, but a huge plus!</li><li class=\"\">Must display our core values of HEART (Hunger, Excellence, Active Transparency, Relentless Focus, Treasure the Journey)</li><li class=\"\">Organization skills around metrics and able to manage time effectively, work independently and be self-motivated to generate pipeline</li><li class=\"\">Results-driven and able to effectively overcome objections</li><li class=\"\">Demonstrated ability to handle multiple priorities effectively and efficiently</li><li class=\"\">Strong written and verbal communication skills</li><li class=\"\">Excellent time management and organization skills</li><li class=\"\">A great attitude and a sense of humor!</li><li class=\"\">BA/BS preferred</li></ul><div><br></div><div><strong>About Us:</strong></div><div>BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.</div><div>With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.</div><div>BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.</div><div>We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</div><div><br></div><div><strong>Our Benefits:</strong></div><ul><li class=\"\">Competitive equity</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Values-based culture</li><li class=\"\">Catered lunch provided in office</li><li class=\"\">Commuter Benefits</li></ul><div><br></div><div>Market competitive salary with an anticipated on target earnings (OTE) range of<strong>&nbsp;$70,000</strong>&nbsp;-&nbsp;<strong>$100,000 USD</strong>. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills. </div><div><br></div><div>BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div><br></div><div>Note: BigPanda is an E-Verify Employer</div><div><br></div><div>If you need assistance or an accommodation due to a disability, you may contact us at&nbsp;<a href=\"mailto:peoplequestions@bigpanda.io\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(18, 100, 163);\">peoplequestions@bigpanda.io</a>.</div>","content_plain":"Location requirements:\nHybrid Role, three days in-office. Open to candidates in the Philadelphia Area.\nAbout the Role:\nBigPanda is seeking a driven and self-motivated Sales Development Representative (SDR) looking to jump start or further develop their sales career in tech. This role will work under the support of a world class sales process and team, with coaching and training to help build the foundation for a successful career in field sales/ leadership. The Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Fortune 2000 companies. The Sales Development Representative will report directly to the Director of Global Business Development.\nWhat you will do:\nPartner with and support Account Executives in generating and booking meetings with qualified executives within our ICP\nConduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist\nCreate and execute thoughtful and targeted research into prospects (IT, NOC, DevOps leaders) tailoring messaging, and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda\nComplete 100+ activities a day/make 60+ calls daily\nAchieve and exceed weekly and monthly metrics (calls, emails, social selling, discovery meetings (intro calls), new business meetings, demos)\nLead prospecting efforts into new prospect accounts\nPartner with BigPanda\u2019s marketing team to qualify and convert leads into opportunities\nParticipate in ongoing enablement, coaching, and sales training\nActive participation in team and company events, activities, contests, and social media sharing (Oktopost)\nUtilize sales processes, systems, tools and resources (\nOutreach.io\n, SFDC, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum and other selling tools) to improve SDR productivity\nWork closely with the Marketing, Enablement, Revenue Operations and Sales teams\nEffectively pitch BigPanda to book discovery meetings with qualified prospects\nComplete regular training certifications through learning engagement platform, Lessonly\nCreate personalized templates and sequences regularly\nWhat skills and experience you\u2019ll bring to BigPanda:\n1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)\nExperience with Salesforce, Sales Navigator,\u00a0\nOutreach.io\n, MEDDPIC is not required, but a huge plus!\nMust display our core values of HEART (Hunger, Excellence, Active Transparency, Relentless Focus, Treasure the Journey)\nOrganization skills around metrics and able to manage time effectively, work independently and be self-motivated to generate pipeline\nResults-driven and able to effectively overcome objections\nDemonstrated ability to handle multiple priorities effectively and efficiently\nStrong written and verbal communication skills\nExcellent time management and organization skills\nA great attitude and a sense of humor!\nBA/BS preferred\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nValues-based culture\nCatered lunch provided in office\nCommuter Benefits\nMarket competitive salary with an anticipated on target earnings (OTE) range of\n\u00a0$70,000\n\u00a0-\u00a0\n$100,000 USD\n. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills. \nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at\u00a0\npeoplequestions@bigpanda.io\n.","created_at":"2026-07-16T19:59:20.064Z","departments":[{"child_ids":[],"id":"4002973003","name":"Sales Development","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-07-16T19:59:32.344Z","id":"am9icG9zdDqSvn091vw86rxkrJ8saZbu","internal_job_id":"am9iOpWtdtGXr3Ko1JhjC_6BDIc","location":{"name":"United States"},"location_type":"in_office","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"bG9jOhXZZ0lqP-G17qizuN-FkLQ","location":{"name":"United States"},"name":"Philadelphia Office","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111220","title":"Sales Development Representative","updated_at":"2026-09-14T18:04:01.418Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrCxYbMAk8TxeefiBtU1tma","content":"<div><strong style=\"background-color: transparent;\">Location Requirement:</strong></div><div><span style=\"background-color: transparent;\">Remote-based role. </span>Open to candidates in the Mid-Atlantic region. <span style=\"background-color: transparent;\">If you are willing to relocate, please contact us, or let us know in your application.</span></div><div><br></div><div><strong>The Role:</strong></div><div>&nbsp;BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.&nbsp;</div><div>&nbsp;</div><div>BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.</div><div>&nbsp;</div><div><strong style=\"background-color: transparent;\">What you will do:&nbsp;</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Manage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value</span></li><li class=\"\"><span style=\"background-color: transparent;\">Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers</span></li></ul><div><br></div><div><strong style=\"background-color: transparent;\">What skills and experience you\u2019ll bring to BigPanda:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Experienced SaaS sales pro with a consistent track record of over performance.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Exceptional communication skills and executive presence</span></li><li class=\"\"><span style=\"background-color: transparent;\">A strong commitment to development and growth as a sales professional.&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Proven record of overachieving sales quotas</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience selling SaaS solutions, ideally in a startup environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Sales methodology training and experience managing a forecast</span></li><li class=\"\"><span style=\"background-color: transparent;\">Demonstrated commitment to thoughtful and value added prospecting</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives</span></li></ul><div><br></div><div><strong style=\"background-color: transparent;\">About Us:</strong></div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><br></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div><strong style=\"background-color: transparent;\">Our Benefits:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Competitive equity</span></li><li class=\"\"><span style=\"background-color: transparent;\">Remote-first environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Unlimited PTO&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comprehensive health benefits</span></li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\"><span style=\"background-color: transparent;\">Financial planning services</span></li><li class=\"\"><span style=\"background-color: transparent;\">Employee learning &amp; development budget</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based recognition (quarterly and annually)</span></li><li class=\"\"><span style=\"background-color: transparent;\">Social community &amp; ERG programs</span></li><li class=\"\"><span style=\"background-color: transparent;\">Dog friendly office</span></li><li class=\"\"><span style=\"background-color: transparent;\">Lunches provided in office</span></li><li class=\"\"><span style=\"background-color: transparent;\">Flexible work environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based culture</span></li></ul><div><br></div><div><span style=\"background-color: transparent;\">Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 330,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50</span></div><div><span style=\"background-color: transparent;\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><span style=\"background-color: transparent;\">BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</span></div><div><br></div><div><span style=\"background-color: transparent;\">Note: BigPanda is an E-Verify Employer</span></div><div><span style=\"background-color: transparent;\">If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</span></div><div><br></div><div><br></div>","content_plain":"Location Requirement:\nRemote-based role. \nOpen to candidates in the Mid-Atlantic region. \nIf you are willing to relocate, please contact us, or let us know in your application.\nThe Role:\n\u00a0BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\n\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nWhat you will do:\u00a0\nManage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients\nBuild and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value\nWork in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers\nWhat skills and experience you\u2019ll bring to BigPanda:\nExperienced SaaS sales pro with a consistent track record of over performance.\nExceptional communication skills and executive presence\nA strong commitment to development and growth as a sales professional.\u00a0\nProven record of overachieving sales quotas\nExperience selling SaaS solutions, ideally in a startup environment\nSales methodology training and experience managing a forecast\nDemonstrated commitment to thoughtful and value added prospecting\nExperience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 330,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-07-29T15:38:17.139Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-08-20T18:56:50.840Z","id":"am9icG9zdDrCxYbMAk8TxeefiBtU1tma","internal_job_id":"am9iOq_Fnm6am14vzwoSMpTi4hQ","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111525","title":"Enterprise Account Executive - Mid-Atlantic","updated_at":"2026-09-14T17:40:57.747Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrQi3BbUmL5uEynMNsOWO5T","content":"<div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Location requirements:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> </span></div><div>Remote based role. Open to candidates in the United Kingdom.</div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">About the Role:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> </span></div><div>BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.</div><div><br></div><div>This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.</div><div><br></div><div>You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.</div><div><br></div><div>We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale</div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Responsibilities:</strong></div><ul><li class=\"\">Lead strategic customer engagements - from discovery through implementation, adoption, and value realisation</li><li class=\"\">Architect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives</li><li class=\"\">Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities</li><li class=\"\">Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements</li><li class=\"\">Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects</li><li class=\"\">Drive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment</li><li class=\"\">Act as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change</li><li class=\"\">Partner cross-functionally with Sales, Pre-Sales, Product, and R&amp;D</li><li class=\"\">Contribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology</li></ul><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Requirements:</strong></div><ul><li class=\"\">8+ years of experience in post-sales, technical architecture, consulting, or professional services</li><li class=\"\">Deep knowledge of monitoring, observability, ITSM, and incident response platforms</li><li class=\"\">Track record leading complex enterprise implementations across multiple stakeholder groups</li><li class=\"\">Ability to influence senior customer stakeholders and connect technical decisions to business outcomes</li><li class=\"\">Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments</li><li class=\"\">Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery</li><li class=\"\">Strong consultative communication skills across technical and non-technical audiences</li><li class=\"\">Experience improving team practices through mentoring, reusable assets, or process development</li><li class=\"\">Detail-oriented and energetic, with a \"get it done\" attitude</li><li class=\"\">Ability to travel up to 10% for key project milestones</li></ul><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Nice to have:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Fluent German or French speaker</span></li></ul><div>&nbsp;</div><div><strong>About Us:</strong></div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div><strong>Our Benefits:</strong> </div><ul><li class=\"\">Competitive Equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Generous PTO where you accrue roughly 25 days per calendar year</li><li class=\"\">Eight (8) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits where BigPanda covers your premiums for Private Insurance</li><li class=\"\">UK Pension Scheme through NEST</li><li class=\"\">#PandaParent support with fully paid leave options</li><li class=\"\">Family Planning/Fertility Benefit</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (Quarterly and Annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div>","content_plain":"Location requirements:\n \nRemote based role. Open to candidates in the United Kingdom.\nAbout the Role:\n \nBigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.\nThis is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.\nYou'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.\nWe're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale\nResponsibilities:\nLead strategic customer engagements - from discovery through implementation, adoption, and value realisation\nArchitect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives\nPartner with senior customer stakeholders to define technical roadmaps and operational transformation priorities\nServe as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements\nBuild reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects\nDrive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment\nAct as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change\nPartner cross-functionally with Sales, Pre-Sales, Product, and R&D\nContribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology\nRequirements:\n8+ years of experience in post-sales, technical architecture, consulting, or professional services\nDeep knowledge of monitoring, observability, ITSM, and incident response platforms\nTrack record leading complex enterprise implementations across multiple stakeholder groups\nAbility to influence senior customer stakeholders and connect technical decisions to business outcomes\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery\nStrong consultative communication skills across technical and non-technical audiences\nExperience improving team practices through mentoring, reusable assets, or process development\nDetail-oriented and energetic, with a \"get it done\" attitude\nAbility to travel up to 10% for key project milestones\nNice to have:\nFluent German or French speaker\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\n \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-08-04T15:10:09.330Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-08-04T16:10:06.824Z","id":"am9icG9zdDrQi3BbUmL5uEynMNsOWO5T","internal_job_id":"am9iOo23MHthka5i3iloeFMTrDc","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111530","title":"Principal Solutions Architect EMEA","updated_at":"2026-09-14T18:10:18.945Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDoTHLPQrqLlLnqertkjvmMW","content":"<div><strong style=\"background-color: transparent;\">Location Requirement:</strong></div><div><span style=\"background-color: transparent;\">Remote-based role. </span>Open to candidates in Florida <span style=\"background-color: transparent;\">. If you are willing to relocate, please contact us, or let us know in your application.</span></div><div><br></div><div><strong>About BigPanda:</strong></div><div>&nbsp;</div><div><span style=\"background-color: transparent;\">BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.&nbsp;</span></div><div><span style=\"background-color: transparent;\">BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.</span></div><div>&nbsp;</div><div><strong>The Role:</strong></div><div>&nbsp;BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.&nbsp;</div><div>&nbsp;</div><div>BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.</div><div>&nbsp;</div><div><strong style=\"background-color: transparent;\">What you will do:&nbsp;</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Manage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value</span></li><li class=\"\"><span style=\"background-color: transparent;\">Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers</span></li></ul><div><br></div><div><strong style=\"background-color: transparent;\">What skills and experience you\u2019ll bring to BigPanda:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Experienced SaaS sales pro with a consistent track record of over performance.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Exceptional communication skills and executive presence</span></li><li class=\"\"><span style=\"background-color: transparent;\">A strong commitment to development and growth as a sales professional.&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Proven record of overachieving sales quotas</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience selling SaaS solutions, ideally in a startup environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Sales methodology training and experience managing a forecast</span></li><li class=\"\"><span style=\"background-color: transparent;\">Demonstrated commitment to thoughtful and value added prospecting</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives</span></li></ul><div><br></div><div><strong style=\"background-color: transparent;\">About Us:</strong></div><div><span style=\"background-color: transparent;\">BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.</span></div><div><span style=\"background-color: transparent;\">With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.</span></div><div><span style=\"background-color: transparent;\">BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.&nbsp;</span></div><div><span style=\"background-color: transparent;\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.&nbsp;</span></div><div><br></div><div><strong style=\"background-color: transparent;\">Our Benefits:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Competitive equity</span></li><li class=\"\"><span style=\"background-color: transparent;\">Remote-first environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Unlimited PTO&nbsp;</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comprehensive health benefits</span></li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\"><span style=\"background-color: transparent;\">Financial planning services</span></li><li class=\"\"><span style=\"background-color: transparent;\">Employee learning &amp; development budget</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based recognition (quarterly and annually)</span></li><li class=\"\"><span style=\"background-color: transparent;\">Social community &amp; ERG programs</span></li><li class=\"\"><span style=\"background-color: transparent;\">Dog friendly office</span></li><li class=\"\"><span style=\"background-color: transparent;\">Lunches provided in office</span></li><li class=\"\"><span style=\"background-color: transparent;\">Flexible work environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Values-based culture</span></li></ul><div><br></div><div><span style=\"background-color: transparent;\">Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 320,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50</span></div><div><span style=\"background-color: transparent;\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><span style=\"background-color: transparent;\">BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</span></div><div><br></div><div><span style=\"background-color: transparent;\">Note: BigPanda is an E-Verify Employer</span></div><div><span style=\"background-color: transparent;\">If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</span></div><div><br></div><div><br></div>","content_plain":"Location Requirement:\nRemote-based role. \nOpen to candidates in Florida \n. If you are willing to relocate, please contact us, or let us know in your application.\nAbout BigPanda:\n\u00a0\nBigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nThe Role:\n\u00a0BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\n\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nWhat you will do:\u00a0\nManage a complex sales cycle and share the value of BIgPanda\u2019s platform solution to prospective clients\nBuild and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value\nWork in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers\nWhat skills and experience you\u2019ll bring to BigPanda:\nExperienced SaaS sales pro with a consistent track record of over performance.\nExceptional communication skills and executive presence\nA strong commitment to development and growth as a sales professional.\u00a0\nProven record of overachieving sales quotas\nExperience selling SaaS solutions, ideally in a startup environment\nSales methodology training and experience managing a forecast\nDemonstrated commitment to thoughtful and value added prospecting\nExperience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\u00a0\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\u00a0\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 320,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-04T21:19:02.103Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-08-20T19:04:01.635Z","id":"am9icG9zdDoTHLPQrqLlLnqertkjvmMW","internal_job_id":"am9iOmBFOO8R6QdWzGX-iXdTJaM","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111531","title":"Enterprise Account Executive - LATAM","updated_at":"2026-09-14T17:42:11.220Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrINl7FvjtelJY9Nacn0Cya","content":"<div>Location requirements:</div><div>Remote based role.&nbsp;Open to candidates located in the Bay Area, CA, as well as throughout the United States.</div><div><br></div><div>About the Role:</div><div>BigPanda Inc. is seeking a strategic, analytical, and highly collaborative Senior Director of Strategic Finance. This role sits at the center of corporate strategy and finance as we transition from a SaaS to AI-native, high growth business, solving some of the biggest pain points enterprise CIOs face today.</div><div><br></div><div>You will be responsible for leading company-wide strategic and financial planning, investor relations and board reporting, multi-AI Product Revenue modeling, cashflow and capital efficiency management, while also acting as an embedded strategic partner to GTM, Product, and R&amp;D leadership. This is a highly visible role that partners directly with executive leadership, the Board, and external stakeholders to shape decision-making and drive capital-efficient growth.</div><div>This role goes well beyond traditional FP&amp;A \u2014 you will act as a strategic advisor, helping translate complex business dynamics into clear financial narratives, while building and enhancing the infrastructure, models, and processes required to support a high growth AI company, going through a rapidly evolving business model.</div><div><br></div><div>This full-time position reports to the VP of Strategic Finance &amp; Business Analytics, will have direct reports and works closely with senior leadership across GTM, Product, G&amp;A, and Business Strategy and Operations functions.</div><div>&nbsp;</div><div>What you will do:</div><ul><li class=\"\">Own and lead company-wide financial and business planning processes, including annual budgeting, quarterly forecasting, and long-range scenario modeling.</li><li class=\"\">Build and maintain sophisticated financial models that support SaaS and emerging AI business models (ARR, consumption-based pricing, margin structures, etc.).</li><li class=\"\">Lead cashflow forecasting and capital planning, ensuring strong visibility into liquidity, runway, and investment capacity.</li><li class=\"\">Partner with executive leadership to define and operationalize corporate strategy, including growth initiatives, pricing evolution, and AI monetization.</li><li class=\"\">Lead Investor Relations efforts, including investor communications, financial storytelling, and preparation of materials for current and prospective investors.</li><li class=\"\">Own Board and Management reporting, delivering clear, concise, and insight-driven narratives on business performance, risks, and opportunities.</li><li class=\"\">Serve as an embedded finance business partner to GTM, Product, and/or R&amp;D leadership, providing decision support on pricing, resourcing, and investment tradeoffs and build &amp; maintain KPI frameworks (leading/lagging indicators) that connect financial outcomes to operational drivers across all functions.</li><li class=\"\">Continuously improve Finance processes, systems, and reporting capabilities, incorporating automation and AI-driven insights where appropriate.</li></ul><div>&nbsp;</div><div>What skills and experience you\u2019ll bring to BigPanda:</div><ul><li class=\"\">Bachelor's Degree in Business, Accounting, Finance, Economics, or comparable quantitative field</li><li class=\"\">10+ years of experience spanning corporate FP&amp;A and finance business partnering (or a strong track record in one with clear exposure to the other), investment banking, private equity, or strategic finance, with significant experience in SaaS and expanding exposure to AI-native performance metrics</li><li class=\"\">Proven experience supporting Investor Relations, Board reporting, and executive-level decision-making.</li><li class=\"\">Strong expertise in financial modeling, including SaaS metrics (ARR, CAC, LTV) and AI/consumption-based revenue models.</li><li class=\"\">Experience in cashflow modeling, capital planning, and managing through an unpredictable investment trade-off environment, with urgency</li><li class=\"\">Track record of fundraising and/or M&amp;A transactions.</li><li class=\"\">Strategic mindset with the ability to connect financial insights to broader business objectives and strategic imperatives.</li><li class=\"\">Exceptional communication skills, with the ability to distill complex analyses into clear narratives for executives and investors.&nbsp;Must have an opinion.</li><li class=\"\">Strong cross-functional leadership and influencing skills \u2014 able to partner effectively across all levels of the organization.</li><li class=\"\">Comfortable operating in a fast-paced, evolving environment with ambiguity and changing priorities.</li></ul><div>&nbsp;</div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: </div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div><br></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Market competitive salary with an anticipated base compensation range of $229,500 - $310,500. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates located in the Bay Area, CA, as well as throughout the United States.\nAbout the Role:\nBigPanda Inc. is seeking a strategic, analytical, and highly collaborative Senior Director of Strategic Finance. This role sits at the center of corporate strategy and finance as we transition from a SaaS to AI-native, high growth business, solving some of the biggest pain points enterprise CIOs face today.\nYou will be responsible for leading company-wide strategic and financial planning, investor relations and board reporting, multi-AI Product Revenue modeling, cashflow and capital efficiency management, while also acting as an embedded strategic partner to GTM, Product, and R&D leadership. This is a highly visible role that partners directly with executive leadership, the Board, and external stakeholders to shape decision-making and drive capital-efficient growth.\nThis role goes well beyond traditional FP&A \u2014 you will act as a strategic advisor, helping translate complex business dynamics into clear financial narratives, while building and enhancing the infrastructure, models, and processes required to support a high growth AI company, going through a rapidly evolving business model.\nThis full-time position reports to the VP of Strategic Finance & Business Analytics, will have direct reports and works closely with senior leadership across GTM, Product, G&A, and Business Strategy and Operations functions.\n\u00a0\nWhat you will do:\nOwn and lead company-wide financial and business planning processes, including annual budgeting, quarterly forecasting, and long-range scenario modeling.\nBuild and maintain sophisticated financial models that support SaaS and emerging AI business models (ARR, consumption-based pricing, margin structures, etc.).\nLead cashflow forecasting and capital planning, ensuring strong visibility into liquidity, runway, and investment capacity.\nPartner with executive leadership to define and operationalize corporate strategy, including growth initiatives, pricing evolution, and AI monetization.\nLead Investor Relations efforts, including investor communications, financial storytelling, and preparation of materials for current and prospective investors.\nOwn Board and Management reporting, delivering clear, concise, and insight-driven narratives on business performance, risks, and opportunities.\nServe as an embedded finance business partner to GTM, Product, and/or R&D leadership, providing decision support on pricing, resourcing, and investment tradeoffs and build & maintain KPI frameworks (leading/lagging indicators) that connect financial outcomes to operational drivers across all functions.\nContinuously improve Finance processes, systems, and reporting capabilities, incorporating automation and AI-driven insights where appropriate.\n\u00a0\nWhat skills and experience you\u2019ll bring to BigPanda:\nBachelor's Degree in Business, Accounting, Finance, Economics, or comparable quantitative field\n10+ years of experience spanning corporate FP&A and finance business partnering (or a strong track record in one with clear exposure to the other), investment banking, private equity, or strategic finance, with significant experience in SaaS and expanding exposure to AI-native performance metrics\nProven experience supporting Investor Relations, Board reporting, and executive-level decision-making.\nStrong expertise in financial modeling, including SaaS metrics (ARR, CAC, LTV) and AI/consumption-based revenue models.\nExperience in cashflow modeling, capital planning, and managing through an unpredictable investment trade-off environment, with urgency\nTrack record of fundraising and/or M&A transactions.\nStrategic mindset with the ability to connect financial insights to broader business objectives and strategic imperatives.\nExceptional communication skills, with the ability to distill complex analyses into clear narratives for executives and investors.\u00a0Must have an opinion.\nStrong cross-functional leadership and influencing skills \u2014 able to partner effectively across all levels of the organization.\nComfortable operating in a fast-paced, evolving environment with ambiguity and changing priorities.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $229,500 - $310,500. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-11T20:32:20.064Z","departments":[{"child_ids":[],"id":"4044103003","name":"Accounting","parent_id":"4001522003"}],"employment_type":"full_time","first_published_at":"2026-08-11T20:41:26.583Z","id":"am9icG9zdDrINl7FvjtelJY9Nacn0Cya","internal_job_id":"am9iOkU843ksBhO-J5wLFuZvOMI","location":{"name":"United States"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4000771003","location":{"name":"United States"},"name":"Bay Area Office","parent_id":null,"parent_office_external_id":null},{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111532","title":"Senior Director - Strategic Finance","updated_at":"2026-09-14T18:06:56.053Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDr3Rn-v2HX37CUWPQLDhXp3","content":"<div>Location requirements:</div><div>Remote-based role. Open to candidates in the United States</div><div>&nbsp;</div><div>About the Role:</div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">We are seeking a Recruiting Manager to lead BigPanda\u2019s recruiting efforts while managing a small, globally distributed recruiting team. This role is both strategic and hands-on: you will personally drive searches while building strong recruiting processes, coaching recruiters, and partnering closely with business leaders. The ideal background for this role is a mix of startup to mid-size B2B technical SaaS talent acquisition experience.</span></div><div><br></div><div>What you will do:</div><ul><li class=\"\"><span style=\"background-color: transparent;\">Own and execute end-to-end recruiting for roles across Sales, Engineering, Marketing, Customer Success, and G&amp;A. You must be willing to roll up your sleeves and actively source to be successful in this role.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Partner closely with senior leadership to understand hiring needs, forecast demand, and advise on talent market dynamics.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Manage, coach, and develop a small global recruiting team, ensuring consistent quality, speed, and candidate experience.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build scalable recruiting processes, interview frameworks, and hiring best practices across regions.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Continuously improve the candidate and hiring manager experience.</span></li></ul><div><br></div><div>What skills and experience you\u2019ll bring to BigPanda:</div><ul><li class=\"\"><span style=\"background-color: transparent;\">7+ years of full-cycle technical recruiting experience, including strong ownership of enterprise GTM roles, within a high-growth SaaS or technology company.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Small team management and leadership experience is required.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comfort operating as a player-coach in a fast-paced, evolving environment.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience recruiting across multiple geographies and time zones.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Strong stakeholder management skills with the ability to influence senior leaders.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Data-driven mindset with experience using recruiting metrics to guide decisions.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Excellent communication, judgment, and candidate advocacy skills.</span></li></ul><div><br></div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: &nbsp;</div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Market competitive salary with an anticipated base compensation range of $151,000 - $180,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote-based role. Open to candidates in the United States\n\u00a0\nAbout the Role:\nWe are seeking a Recruiting Manager to lead BigPanda\u2019s recruiting efforts while managing a small, globally distributed recruiting team. This role is both strategic and hands-on: you will personally drive searches while building strong recruiting processes, coaching recruiters, and partnering closely with business leaders. The ideal background for this role is a mix of startup to mid-size B2B technical SaaS talent acquisition experience.\nWhat you will do:\nOwn and execute end-to-end recruiting for roles across Sales, Engineering, Marketing, Customer Success, and G&A. You must be willing to roll up your sleeves and actively source to be successful in this role.\nPartner closely with senior leadership to understand hiring needs, forecast demand, and advise on talent market dynamics.\nManage, coach, and develop a small global recruiting team, ensuring consistent quality, speed, and candidate experience.\nBuild scalable recruiting processes, interview frameworks, and hiring best practices across regions.\nContinuously improve the candidate and hiring manager experience.\nWhat skills and experience you\u2019ll bring to BigPanda:\n7+ years of full-cycle technical recruiting experience, including strong ownership of enterprise GTM roles, within a high-growth SaaS or technology company.\nSmall team management and leadership experience is required.\nComfort operating as a player-coach in a fast-paced, evolving environment.\nExperience recruiting across multiple geographies and time zones.\nStrong stakeholder management skills with the ability to influence senior leaders.\nData-driven mindset with experience using recruiting metrics to guide decisions.\nExcellent communication, judgment, and candidate advocacy skills.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nMarket competitive salary with an anticipated base compensation range of $151,000 - $180,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-27T19:44:22.476Z","departments":[{"child_ids":[],"id":"4044102003","name":"Recruiting","parent_id":"4007705003"}],"employment_type":"full_time","first_published_at":"2026-08-27T19:51:45.083Z","id":"am9icG9zdDr3Rn-v2HX37CUWPQLDhXp3","internal_job_id":"am9iOpW_poivcxZ10T7wzxYLNrw","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111534","title":"Recruiting Manager","updated_at":"2026-09-14T18:06:01.729Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrqP8r_kePNnoFl9aAU05h5","content":"<div>Location requirements:</div><div>Remote based role.&nbsp;Open to candidates in the United States.</div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 65, 245);\">About the Role</span></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">BigPanda is looking for a Senior Director of Web &amp; Digital Marketing who thinks in systems and builds for the future \u2013 not someone to run what we have, but someone to rethink it. This role is for a leader who is AI-native: someone who reaches for AI tools first, experiments relentlessly, and sees the current marketing technology landscape as an opportunity to rebuild smarter rather than extend what exists.&nbsp;</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">This is not a Marketing Operations role. Marketing Ops is a strong, dedicated function that owns the implementation of our tools and technology \u2013 this role works alongside them as a strategic partner, bringing the digital marketing expertise and external perspective needed to evaluate what belongs in our stack, what should be sunset, and what should be built differently. The website is the exception \u2013 this hire owns it directly, end-to-end. Everywhere else, the best outcomes come from this role and Marketing Ops thinking through the hard decisions together.&nbsp;</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">You will own our entire digital presence \u2013 web, paid media, search visibility, agency relationships, security, and compliance \u2013 and bring the clarity to know what to keep, what to replace, and what to build from scratch. This is a senior individual contributor role.&nbsp;</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 65, 245);\">Areas of Accountability</span></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">Website, Design &amp; Digital Experience</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Own the BigPanda website as a business asset \u2013 responsible for its performance, design, evolution, and pipeline contribution. You bring a strong design sensibility and technical acumen. This includes leading a website redesign, managing the ongoing roadmap, and ensuring the site is continuously optimized for conversion. You set the vision and hold partners to it.&nbsp;</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">AI-Native Digital Strategy &amp; Visibility</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Own BigPanda's position in search \u2013 traditional, AI-generated, and answer engine. You don\u2019t just optimize for where buyers have been; you anticipate where they\u2019re going. You have a point of view on AEO and GEO, you understand how large language models surface and cite content, and you build the infrastructure to make BigPanda visible and credible across every surface that matters. You leverage AI tools to move faster, test more, and scale content and technical SEO in ways that weren\u2019t possible two years ago.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">Paid Media &amp; Performance Marketing</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Set and own our paid media strategy with a performance marketing discipline \u2013 clear accountability for pipeline contribution, ROI, and spend efficiency. You know how to build a paid program that scales, and you know when not to scale until the measurement infrastructure supports it.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">Security, Compliance &amp; Governance</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Own the security posture of our digital properties and ensure compliance across regions \u2013 including GDPR, cookie consent, and data privacy requirements. You understand how to work with Legal and IT to navigate these requirements. You bring the same rigor to vendor security reviews and contractor agreements, ensuring every partner in our ecosystem meets the bar.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">Insights &amp; Reporting</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Translate digital performance into strategic decisions. You will own web analytics, build the reporting infrastructure that gives leadership real-time visibility into traffic, conversion, and pipeline contribution, and present a clear, confident point of view on what the data means and what we should do about it.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(41, 41, 41);\">Infrastructure Rethink</strong></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Own and evolve our entire execution model \u2013 including how and when we engage external partners \u2013 with an eye toward building something more agile, AI-enabled, and less dependent on traditional agency structures.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 65, 245);\">Who You Are</span></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">You are AI-native. You build workflows with AI tools, you experiment with what\u2019s possible, and you see the current moment as an opportunity to rethink how digital marketing functions. You have strong opinions about what the right stack looks like, and you\u2019re willing to make the case for change even when it\u2019s uncomfortable.&nbsp;</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">You have owned digital infrastructure end-to-end before \u2013 not just managed it. You\u2019ve led a website redesign, navigated security and compliance requirements across regions, and built paid programs that are accountable to pipeline, not just impressions. You have a strong design sensibility and can direct creative partners with confidence.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">You are an exceptional cross-functional partner. You know how to work alongside functions like Marketing Ops and Product Marketing to drive shared outcomes. You bring strategic altitude paired with operational excellence. You don\u2019t wait for a perfect plan, you don\u2019t need a large team, and you move quickly when something isn\u2019t working.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 65, 245);\">What We're Looking For</span></div><ul><li class=\"\"><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">12+ years in digital marketing with demonstrated, senior ownership of SEO/AEO/GEO, website strategy, paid media, and conversion optimization</span></li><li class=\"\"><span style=\"background-color: transparent;\">AI-native \u2013 you reach for AI tools first, know how to get results from them, and understand how to leverage them radically for velocity, creativity, and execution</span></li><li class=\"\"><span style=\"background-color: transparent;\">Proven experience auditing and rebuilding digital infrastructure in close partnership with Marketing Ops or similar functions</span></li><li class=\"\"><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Experience leading a full website redesign from business case through launch, with a strong eye for design</span></li><li class=\"\"><span style=\"background-color: transparent; color: rgb(41, 41, 41);\">Expertise in AEO, GEO, and AI-generated search \u2013 with a forward-looking point of view on where this is headed</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience owning website security posture, GDPR/consent compliance, and vendor security reviews across multiple regions</span></li><li class=\"\"><span style=\"background-color: transparent;\">Strong negotiation and vendor management skills \u2013 able to hold agencies and contractors to a high bar</span></li><li class=\"\"><span style=\"background-color: transparent;\">Performance marketing discipline with clear accountability for pipeline contribution and ROI</span></li><li class=\"\"><span style=\"background-color: transparent;\">Exceptional communicator \u2013 able to translate complex digital strategy into compelling narratives for senior leadership</span></li><li class=\"\"><span style=\"background-color: transparent;\">Natural collaborator \u2013 able to work alongside technical and operational functions to drive shared outcomes</span></li></ul><div><br></div><div><strong style=\"color: rgb(0, 0, 0);\">About BigPanda</strong></div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div><br></div><div>Our Benefits: </div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div><br></div><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Market competitive salary with an anticipated base compensation range of $151,725 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div><br></div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\nAbout the Role\nBigPanda is looking for a Senior Director of Web & Digital Marketing who thinks in systems and builds for the future \u2013 not someone to run what we have, but someone to rethink it. This role is for a leader who is AI-native: someone who reaches for AI tools first, experiments relentlessly, and sees the current marketing technology landscape as an opportunity to rebuild smarter rather than extend what exists.\u00a0\nThis is not a Marketing Operations role. Marketing Ops is a strong, dedicated function that owns the implementation of our tools and technology \u2013 this role works alongside them as a strategic partner, bringing the digital marketing expertise and external perspective needed to evaluate what belongs in our stack, what should be sunset, and what should be built differently. The website is the exception \u2013 this hire owns it directly, end-to-end. Everywhere else, the best outcomes come from this role and Marketing Ops thinking through the hard decisions together.\u00a0\nYou will own our entire digital presence \u2013 web, paid media, search visibility, agency relationships, security, and compliance \u2013 and bring the clarity to know what to keep, what to replace, and what to build from scratch. This is a senior individual contributor role.\u00a0\nAreas of Accountability\nWebsite, Design & Digital Experience\nOwn the BigPanda website as a business asset \u2013 responsible for its performance, design, evolution, and pipeline contribution. You bring a strong design sensibility and technical acumen. This includes leading a website redesign, managing the ongoing roadmap, and ensuring the site is continuously optimized for conversion. You set the vision and hold partners to it.\u00a0\nAI-Native Digital Strategy & Visibility\nOwn BigPanda's position in search \u2013 traditional, AI-generated, and answer engine. You don\u2019t just optimize for where buyers have been; you anticipate where they\u2019re going. You have a point of view on AEO and GEO, you understand how large language models surface and cite content, and you build the infrastructure to make BigPanda visible and credible across every surface that matters. You leverage AI tools to move faster, test more, and scale content and technical SEO in ways that weren\u2019t possible two years ago.\nPaid Media & Performance Marketing\nSet and own our paid media strategy with a performance marketing discipline \u2013 clear accountability for pipeline contribution, ROI, and spend efficiency. You know how to build a paid program that scales, and you know when not to scale until the measurement infrastructure supports it.\nSecurity, Compliance & Governance\nOwn the security posture of our digital properties and ensure compliance across regions \u2013 including GDPR, cookie consent, and data privacy requirements. You understand how to work with Legal and IT to navigate these requirements. You bring the same rigor to vendor security reviews and contractor agreements, ensuring every partner in our ecosystem meets the bar.\nInsights & Reporting\nTranslate digital performance into strategic decisions. You will own web analytics, build the reporting infrastructure that gives leadership real-time visibility into traffic, conversion, and pipeline contribution, and present a clear, confident point of view on what the data means and what we should do about it.\nInfrastructure Rethink\nOwn and evolve our entire execution model \u2013 including how and when we engage external partners \u2013 with an eye toward building something more agile, AI-enabled, and less dependent on traditional agency structures.\nWho You Are\nYou are AI-native. You build workflows with AI tools, you experiment with what\u2019s possible, and you see the current moment as an opportunity to rethink how digital marketing functions. You have strong opinions about what the right stack looks like, and you\u2019re willing to make the case for change even when it\u2019s uncomfortable.\u00a0\nYou have owned digital infrastructure end-to-end before \u2013 not just managed it. You\u2019ve led a website redesign, navigated security and compliance requirements across regions, and built paid programs that are accountable to pipeline, not just impressions. You have a strong design sensibility and can direct creative partners with confidence.\nYou are an exceptional cross-functional partner. You know how to work alongside functions like Marketing Ops and Product Marketing to drive shared outcomes. You bring strategic altitude paired with operational excellence. You don\u2019t wait for a perfect plan, you don\u2019t need a large team, and you move quickly when something isn\u2019t working.\nWhat We're Looking For\n12+ years in digital marketing with demonstrated, senior ownership of SEO/AEO/GEO, website strategy, paid media, and conversion optimization\nAI-native \u2013 you reach for AI tools first, know how to get results from them, and understand how to leverage them radically for velocity, creativity, and execution\nProven experience auditing and rebuilding digital infrastructure in close partnership with Marketing Ops or similar functions\nExperience leading a full website redesign from business case through launch, with a strong eye for design\nExpertise in AEO, GEO, and AI-generated search \u2013 with a forward-looking point of view on where this is headed\nExperience owning website security posture, GDPR/consent compliance, and vendor security reviews across multiple regions\nStrong negotiation and vendor management skills \u2013 able to hold agencies and contractors to a high bar\nPerformance marketing discipline with clear accountability for pipeline contribution and ROI\nExceptional communicator \u2013 able to translate complex digital strategy into compelling narratives for senior leadership\nNatural collaborator \u2013 able to work alongside technical and operational functions to drive shared outcomes\nAbout BigPanda\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $151,725 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-28T20:40:12.549Z","departments":[{"child_ids":[],"id":"4048678003","name":"Marketing","parent_id":"4001521003"}],"employment_type":"full_time","first_published_at":"2026-08-28T21:01:11.146Z","id":"am9icG9zdDrqP8r_kePNnoFl9aAU05h5","internal_job_id":"am9iOp5HnpqbCmlRMOq3j8gL9mQ","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111535","title":"Senior Director, Web & Digital Marketing","updated_at":"2026-09-14T18:07:23.263Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDog3VO7heSgmmLjulGiw-Tq","content":"<div>Location requirements:</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Remote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.</span></div><div>&nbsp;</div><div>About the Role:</div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">BigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">This is a role for a builder. You will spend real time in the platform, in the data, and in code \u2014 not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.</span></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">BigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.</span></div><div>&nbsp;</div><div>What you will do:</div><ul><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Own customer engagements from discovery through implementation, adoption, and go-live</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Design and implement BigPanda solutions across workflows, integrations, data design, and production rollouts</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Partner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Build the integrations, transforms, and tooling an implementation needs \u2014 including the scripts and automations that exist only because you wrote them</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Troubleshoot implementation risk and resolve complex customer requirements, escalating early when an architecture decision needs a second set of eyes</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Contribute to reusable playbooks, best practices, and architecture patterns, and mentor newer Solutions Architects</span></li></ul><div><br></div><div>What Success looks like:</div><ul><li class=\"\"><strong style=\"background-color: transparent; color: rgb(26, 26, 26);\">First 90 days: </strong><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You have shipped your first production go-live, and you can navigate a customer\u2019s alert data and configuration without help.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(26, 26, 26);\">Six months: </strong><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You own a portfolio of engagements end to end, and customers ask for you by name.</span></li><li class=\"\"><strong style=\"background-color: transparent; color: rgb(26, 26, 26);\">One year: </strong><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">At least one thing the team uses every week \u2014 a playbook, a pattern, an integration, a tool \u2014 exists because you built it.</span></li></ul><div><br></div><div><br></div><div>What skills and experience you\u2019ll bring to BigPanda:</div><ul><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">5+ years of experience in post-sales technical architecture, consulting, or professional services roles</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Strong knowledge of monitoring, observability, ITSM, and incident response platforms \u2014 and of the data underneath them: event and alert schemas, tag and CI modeling, query languages, and API-level integration between systems that were never designed to talk to each other</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Experience delivering enterprise implementations across multiple stakeholder groups</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">You write and ship code \u2014 Python, Node.js, or similar \u2014 as a normal part of delivery: integrations, data transforms, troubleshooting scripts, and the small tools that make an implementation actually work. Expect to walk us through something you have written.</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Ability to work effectively with customer stakeholders and connect technical decisions to business outcomes</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Strong consultative communication skills across technical and non-technical audiences</span></li><li class=\"\"><span style=\"color: rgb(26, 26, 26); background-color: transparent;\">Interest in improving team practices through mentoring, reusable assets, or process development</span></li></ul><div><br></div><div>How you work with AI</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">BigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work.</span></div><ul><li class=\"\"><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You use AI coding and agent tools \u2014 Claude, Cursor, ChatGPT, Copilot, or whatever you have landed on \u2014 in your day-to-day work</span></li><li class=\"\"><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You have built something with them, even something small, unfinished, or purely for your own curiosity</span></li><li class=\"\"><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You can talk about what worked, what did not, and what you would do differently</span></li><li class=\"\"><span style=\"background-color: transparent; color: rgb(26, 26, 26);\">You try new tools when they show up rather than waiting for them to become standard</span></li></ul><div><br></div><div>Optional: show us something you\u2019ve built</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Genuinely optional, and not a requirement to apply. If you\u2019ve built something you\u2019re proud of, share it: a GitHub repo, a Claude or ChatGPT project, an automation, a home lab, a write-up, a spreadsheet that got out of hand. It does not need to be polished, in production, or related to our space.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">We are more interested in what you were curious about and how you went at it than in the finished product. If your building has all happened inside customer environments you can\u2019t share, tell us about it instead \u2014 that counts.</span></div><div><br></div><div><br></div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: &nbsp;</div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div>&nbsp;</div><div><span style=\"color: rgb(224, 62, 45);\"> Please note that visa sponsorship is not available for this position.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Market competitive salary with an anticipated base compensation range of $170,000 - $200,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nRemote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.\n\u00a0\nAbout the Role:\nBigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.\nThis is a role for a builder. You will spend real time in the platform, in the data, and in code \u2014 not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.\nBigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.\n\u00a0\nWhat you will do:\nOwn customer engagements from discovery through implementation, adoption, and go-live\nDesign and implement BigPanda solutions across workflows, integrations, data design, and production rollouts\nPartner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps\nBuild the integrations, transforms, and tooling an implementation needs \u2014 including the scripts and automations that exist only because you wrote them\nTroubleshoot implementation risk and resolve complex customer requirements, escalating early when an architecture decision needs a second set of eyes\nContribute to reusable playbooks, best practices, and architecture patterns, and mentor newer Solutions Architects\nWhat Success looks like:\nFirst 90 days: \nYou have shipped your first production go-live, and you can navigate a customer\u2019s alert data and configuration without help.\nSix months: \nYou own a portfolio of engagements end to end, and customers ask for you by name.\nOne year: \nAt least one thing the team uses every week \u2014 a playbook, a pattern, an integration, a tool \u2014 exists because you built it.\nWhat skills and experience you\u2019ll bring to BigPanda:\n5+ years of experience in post-sales technical architecture, consulting, or professional services roles\nStrong knowledge of monitoring, observability, ITSM, and incident response platforms \u2014 and of the data underneath them: event and alert schemas, tag and CI modeling, query languages, and API-level integration between systems that were never designed to talk to each other\nExperience delivering enterprise implementations across multiple stakeholder groups\nYou write and ship code \u2014 Python, Node.js, or similar \u2014 as a normal part of delivery: integrations, data transforms, troubleshooting scripts, and the small tools that make an implementation actually work. Expect to walk us through something you have written.\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nAbility to work effectively with customer stakeholders and connect technical decisions to business outcomes\nStrong consultative communication skills across technical and non-technical audiences\nInterest in improving team practices through mentoring, reusable assets, or process development\nHow you work with AI\nBigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work.\nYou use AI coding and agent tools \u2014 Claude, Cursor, ChatGPT, Copilot, or whatever you have landed on \u2014 in your day-to-day work\nYou have built something with them, even something small, unfinished, or purely for your own curiosity\nYou can talk about what worked, what did not, and what you would do differently\nYou try new tools when they show up rather than waiting for them to become standard\nOptional: show us something you\u2019ve built\nGenuinely optional, and not a requirement to apply. If you\u2019ve built something you\u2019re proud of, share it: a GitHub repo, a Claude or ChatGPT project, an automation, a home lab, a write-up, a spreadsheet that got out of hand. It does not need to be polished, in production, or related to our space.\nWe are more interested in what you were curious about and how you went at it than in the finished product. If your building has all happened inside customer environments you can\u2019t share, tell us about it instead \u2014 that counts.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\n Please note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $170,000 - $200,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-04T18:53:48.028Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-04T19:02:05.360Z","id":"am9icG9zdDog3VO7heSgmmLjulGiw-Tq","internal_job_id":"am9iOl1_5AR3dyJhNDtTBwB2CUg","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111536","title":"Senior Solutions Architect","updated_at":"2026-09-14T18:05:29.337Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrhZWEtSmkBO8BRstRgBEz0","content":"<div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Location requirements:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> Remote, United Kingdom-based.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">About the Role:</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.</span></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">We\u2019re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda\u2019s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.</span></div><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Responsibilities:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Lead customer engagements from discovery through implementation, adoption, and value realisation</span></li><li class=\"\"><span style=\"background-color: transparent;\">Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions</span></li><li class=\"\"><span style=\"background-color: transparent;\">Consult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Provide an escalated level of support for complex customer operational and architectural issues</span></li><li class=\"\"><span style=\"background-color: transparent;\">Partner closely cross-functionally with Sales, Pre-Sales, Product and R&amp;D</span></li><li class=\"\"><span style=\"background-color: transparent;\">Guide customers on their AI journey. Advise on AI readiness and prove the outcome through data.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Contribute to the Professional Services Practice. We\u2019re seeking someone eager to share their knowledge and learnings with their teammates.&nbsp;</span></li></ul><div><br></div><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Requirements:</strong></div><ul><li class=\"\"><span style=\"background-color: transparent;\">5+ years experience in post-sales, technical architecture, consulting, or professional services roles</span></li><li class=\"\"><span style=\"background-color: transparent;\">Knowledge of monitoring, observability, ITSM, and incident response platforms</span></li><li class=\"\"><span style=\"background-color: transparent;\">Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design</span></li><li class=\"\"><span style=\"background-color: transparent;\">High-energy, self-motivated, and able to \"own\" projects from end to end</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience with technical project delivery - managing scope, timelines and stakeholder expectations</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Travel to customers 10 - 20% of the time</span></li></ul><div><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Nice to have:</strong></div><ul><li class=\"\">Fluent German or French speaker</li><li class=\"\"><span style=\"background-color: transparent;\">Hands-on experience with ITSM tools</span></li></ul><div>&nbsp;</div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: </div><ul><li class=\"\">Competitive Equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Generous PTO where you accrue roughly 25 days per calendar year</li><li class=\"\">Eight (8) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits where BigPanda covers your premiums for Private Insurance</li><li class=\"\">UK Pension Scheme through NEST</li><li class=\"\">#PandaParent support with fully paid leave options</li><li class=\"\">Family Planning/Fertility Benefit</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (Quarterly and Annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture&nbsp;</li></ul><div>&nbsp;</div><div><strong>Please note that visa sponsorship is not available for this position.</strong></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div>","content_plain":"Location requirements:\n Remote, United Kingdom-based.\nAbout the Role:\n BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.\nWe\u2019re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda\u2019s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.\nResponsibilities:\nLead customer engagements from discovery through implementation, adoption, and value realisation\nGuide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions\nConsult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.\nProvide an escalated level of support for complex customer operational and architectural issues\nPartner closely cross-functionally with Sales, Pre-Sales, Product and R&D\nGuide customers on their AI journey. Advise on AI readiness and prove the outcome through data.\nContribute to the Professional Services Practice. We\u2019re seeking someone eager to share their knowledge and learnings with their teammates.\u00a0\nRequirements:\n5+ years experience in post-sales, technical architecture, consulting, or professional services roles\nKnowledge of monitoring, observability, ITSM, and incident response platforms\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design\nHigh-energy, self-motivated, and able to \"own\" projects from end to end\nExperience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.\nExperience with technical project delivery - managing scope, timelines and stakeholder expectations\nComfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have\nBuild skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.\nTravel to customers 10 - 20% of the time\nNice to have:\nFluent German or French speaker\nHands-on experience with ITSM tools\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\u00a0\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-09-09T13:07:37.907Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-09T13:32:34.061Z","id":"am9icG9zdDrhZWEtSmkBO8BRstRgBEz0","internal_job_id":"am9iOiwUtoTY2dkRgZkOgWJzT2g","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111538","title":"Senior Solutions Architect","updated_at":"2026-09-14T18:10:50.803Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDonDYdOOvw3aoSM-tn6YFEY","content":"<div>Location requirements:</div><div>Remote based role.&nbsp;<span style=\"color: rgb(0, 0, 0);\">Open to candidates in the United Kingdom.</span></div><div>&nbsp;</div><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">About the Team</strong></h3><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Biggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">This is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">The ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Today, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.</span></div><h2><br></h2><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">What You\u2019ll Do</strong></h3><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">As an AI Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.</span></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">While the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we </span><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">ought to</strong><span style=\"background-color: transparent; color: rgb(0, 0, 0);\"> construct and driving technical choices that directly influence the customer experience with Biggy.</span></div><h3><br></h3><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Responsibilities</strong></h3><ul><li class=\"\"><span style=\"background-color: transparent;\">Build production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Architect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Use AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Write high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Propose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Work directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Make pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Move fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Respond rapidly and transparently to bugs, regressions, and customer-impacting issues.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Collaborate through paired development, design discussion, code review, debugging, and direct technical debate.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Help raise the team\u2019s bar for velocity, technical judgment, ownership, and customer-focused execution- building and contributing to internal tools and processes within and outside of our team.</span></li></ul><h3><br></h3><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">What We\u2019re Looking For</strong></h3><ul><li class=\"\"><span style=\"background-color: transparent;\">Strong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Hands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.</span></li><li class=\"\"><span style=\"background-color: transparent;\">High agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step.You want to develop ideas independently to improve customer outcomes and team operations.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Extreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.</span></li><li class=\"\"><span style=\"background-color: transparent;\">High velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Customer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Product judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Strong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.</span></li><li class=\"\"><span style=\"background-color: transparent;\">High proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Ability to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Healthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Comfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Excitement about applying AI to real enterprise IT Operations problems, not just building demos.</span></li></ul><h3><br></h3><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Technical Areas You May Work In Already</strong></h3><div><span style=\"background-color: transparent; color: rgb(102, 102, 102);\">(</span><em style=\"background-color: transparent; color: rgb(102, 102, 102);\">You do not need to be familiar with all of these)</em></div><ul><li class=\"\"><strong style=\"background-color: transparent;\">Extremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)</strong></li><li class=\"\"><span style=\"background-color: transparent;\">TypeScript / Node.js backend services</span></li><li class=\"\"><span style=\"background-color: transparent;\">ITOps domain expertise: change risk, ITSM, and incident prevention use cases</span></li><li class=\"\"><span style=\"background-color: transparent;\">React / Next.js customer-facing applications</span></li><li class=\"\"><span style=\"background-color: transparent;\">Slack and Microsoft Teams applications</span></li><li class=\"\"><span style=\"background-color: transparent;\">Agent workflow engines, Agent-tracing, Langsmith etc.</span></li><li class=\"\"><span style=\"background-color: transparent;\">RAG pipelines, vector databases, embeddings, and retrieval systems</span></li><li class=\"\"><span style=\"background-color: transparent;\">Knowledge graphs, agent memory, and enterprise knowledge modeling</span></li><li class=\"\"><span style=\"background-color: transparent;\">Prompt engineering, context engineering, and tool-use design</span></li><li class=\"\"><span style=\"background-color: transparent;\">ServiceNow, ITSM, monitoring, alerting, and incident management integrations</span></li><li class=\"\"><span style=\"background-color: transparent;\">Data ingestion, indexing, synchronization, and unstructured data processing</span></li><li class=\"\"><span style=\"background-color: transparent;\">S3, SQS, Lambda, and AWS-based service architecture</span></li><li class=\"\"><span style=\"background-color: transparent;\">Authentication, authorization, OAuth, SSO, API keys, and RBAC</span></li></ul><h3><br></h3><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">You\u2019ll Thrive Here If</strong></h3><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating, you are not simply assigned tasks.</span></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.</span></div><h2><br></h2><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">This May Not Be the Right Role If</strong></h3><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">You need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.</span></div><h2><br></h2><h3><strong style=\"background-color: transparent; color: rgb(0, 0, 0);\">Why This Role Matters</strong></h3><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Biggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.</span></div><div><br></div><div>&nbsp;</div><div><strong>About Us:</strong></div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div><strong>Our Benefits:</strong></div><ul><li class=\"\">Competitive Equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Generous PTO where you accrue roughly 25 days per calendar year</li><li class=\"\">Eight (8) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits where BigPanda covers your premiums for Private Insurance</li><li class=\"\">UK Pension Scheme through NEST</li><li class=\"\">#PandaParent support with fully paid leave options</li><li class=\"\">Family Planning/Fertility Benefit</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (Quarterly and Annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div>&nbsp;</div><div><strong>Please note that visa sponsorship is not available for this position.</strong></div><div><span style=\"background-color: transparent;\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div>","content_plain":"Location requirements:\nRemote based role.\u00a0\nOpen to candidates in the United Kingdom.\n\u00a0\nAbout the Team\nBiggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.\nThis is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.\nThe ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.\nToday, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.\nWhat You\u2019ll Do\nAs an AI Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.\nYou will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.\nYou will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.\nWhile the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we \nought to\n construct and driving technical choices that directly influence the customer experience with Biggy.\nResponsibilities\nBuild production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.\nArchitect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.\nUse AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.\nWrite high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.\nPropose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.\nWork directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.\nMake pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.\nMove fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.\nRespond rapidly and transparently to bugs, regressions, and customer-impacting issues.\nCollaborate through paired development, design discussion, code review, debugging, and direct technical debate.\nHelp raise the team\u2019s bar for velocity, technical judgment, ownership, and customer-focused execution- building and contributing to internal tools and processes within and outside of our team.\nWhat We\u2019re Looking For\nStrong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering.\nHands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.\nHigh agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step.You want to develop ideas independently to improve customer outcomes and team operations.\nExtreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.\nHigh velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.\nCustomer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.\nProduct judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.\nStrong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.\nHigh proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.\nAbility to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.\nHealthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.\nComfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.\nExcitement about applying AI to real enterprise IT Operations problems, not just building demos.\nTechnical Areas You May Work In Already\n(\nYou do not need to be familiar with all of these)\nExtremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)\nTypeScript / Node.js backend services\nITOps domain expertise: change risk, ITSM, and incident prevention use cases\nReact / Next.js customer-facing applications\nSlack and Microsoft Teams applications\nAgent workflow engines, Agent-tracing, Langsmith etc.\nRAG pipelines, vector databases, embeddings, and retrieval systems\nKnowledge graphs, agent memory, and enterprise knowledge modeling\nPrompt engineering, context engineering, and tool-use design\nServiceNow, ITSM, monitoring, alerting, and incident management integrations\nData ingestion, indexing, synchronization, and unstructured data processing\nS3, SQS, Lambda, and AWS-based service architecture\nAuthentication, authorization, OAuth, SSO, API keys, and RBAC\nYou\u2019ll Thrive Here If\nYou are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating, you are not simply assigned tasks.\nYou are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.\nThis May Not Be the Right Role If\nYou need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.\nWhy This Role Matters\nBiggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-09-14T10:25:59.043Z","departments":[{"child_ids":[],"id":"4001523003","name":"Research & Development (Division)","parent_id":null}],"employment_type":"full_time","first_published_at":"2026-09-14T10:36:08.968Z","id":"am9icG9zdDonDYdOOvw3aoSM-tn6YFEY","internal_job_id":"am9iOi_ekyklF7Q1cPT00uJw1n0","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111541","title":"AI Engineer, Biggy Engineering ","updated_at":"2026-09-14T18:08:55.322Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqN0oMEa8HZKKJmEYPm7qok","content":"<div>Location requirements:</div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">Must be based within the Central region. This is an in-market leadership role, expect regular travel to work alongside your team and to be in front of enterprise customers.</span></div><div>&nbsp;</div><div>About the Role:</div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">BigPanda is looking for a Regional Vice President of Sales to lead our Central region and drive continued growth across enterprise accounts. You will own the regional revenue strategy, build and develop a high-performing sales team, and partner closely with Sales Engineering, Marketing, Professional Services, Customer Success, Partnerships, and Finance. The team is focused on helping enterprise customers transform IT operations with BigPanda\u2019s agentic automation platform.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">BigPanda is an agentic-first AIOps platform. Our customers run environments where minutes of downtime on a critical application cost tens to hundreds of thousands of dollars, and where the operational cost of preventing that is itself under scrutiny. You'll be leading enterprise cycles into IT operations, infrastructure, and SRE organizations at the largest companies in the region \u2014 often in competitive evaluations against ServiceNow and the observability vendors.</span></div><div><br></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">This role reports to the Area Vice President, Western US.</span></div><div><br></div><h4><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">How this role operates</span></h4><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">This role carries real autonomy. You bring the plan for how you'll run Central: coverage, cadence, deal strategy, team development, where you place your bets. We align on it, then you run it your way. Results adjudicate. When something isn't working, we talk, you adjust, and you go run it again.</span></div><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">Central is part of a shared Area number, so a few things are fixed:</span></div><ul><li class=\"\"><span style=\"background-color: transparent;\">Forecast integrity is absolute. Bad news travels early, not at quarter end.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Deal qualification lives in the system, not in your head. MEDDPICC and Command of the Message are how we inspect.</span></li><li class=\"\"><span style=\"background-color: transparent;\">Discounting and non-standard terms come through the deal desk.</span></li></ul><div><span style=\"color: rgb(0, 0, 0); background-color: transparent;\">Everything outside that list is yours.</span></div><div>&nbsp;</div><div>What you will do:</div><ul><li class=\"\"><span style=\"background-color: transparent;\">Own the Central region\u2019s revenue plan, including pipeline generation, new logo acquisition, forecast accuracy, and quota attainment</span></li><li class=\"\"><span style=\"background-color: transparent;\">This role carries a quota, weighted toward new logo acquisition</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build and execute a regional go-to-market strategy aligned with BigPanda\u2019s broader business objectives</span></li><li class=\"\"><span style=\"background-color: transparent;\">Build the pipeline-generation discipline of the team: territory coverage, outbound rigor, and self-sourced opportunity creation as a standard, not a campaign</span></li><li class=\"\"><span style=\"background-color: transparent;\">Drive partner-led growth in the region through the reseller, MSP, and systems-integrator ecosystem</span></li><li class=\"\"><span style=\"background-color: transparent;\">Recruit, hire, onboard, coach, and retain a fully staffed, high-performing team of enterprise account executives</span></li><li class=\"\"><span style=\"background-color: transparent;\">Establish a culture of accountability, customer obsession, continuous improvement, and professional development</span></li><li class=\"\"><span style=\"background-color: transparent;\">Lead forecast and pipeline reviews, executive deal strategy, cross-functional alignment, and regional performance management</span></li></ul><div>&nbsp;</div><div>What skills and experience you\u2019ll bring to BigPanda:</div><ul><li class=\"\"><span style=\"background-color: transparent;\">10+ years of progressive enterprise software sales experience, including significant sales leadership experience</span></li><li class=\"\"><span style=\"background-color: transparent;\">Proven track record of consistently exceeding revenue targets in a B2B SaaS or enterprise technology environment</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience selling complex solutions to large enterprise customers and multiple stakeholders</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience recruiting, developing, and retaining high-performing sales talent</span></li><li class=\"\"><span style=\"background-color: transparent;\">Strong command of forecasting, pipeline management, MEDDPICC and Command of the Message, and sales operations</span></li><li class=\"\"><span style=\"background-color: transparent;\">Experience building regional sales strategy, organizational structure, and performance metrics</span></li><li class=\"\"><span style=\"background-color: transparent;\">Executive presence with strong written, verbal, and presentation skills</span></li><li class=\"\"><span style=\"background-color: transparent;\">Customer-obsessed, data-driven, collaborative, and highly accountable leadership style</span></li></ul><div><br></div><div>About Us:</div><div><span style=\"color: rgb(29, 28, 29);\">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style=\"color: rgb(29, 28, 29);\">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits: </div><ul><li class=\"\">Competitive equity</li><li class=\"\">Remote-first environment</li><li class=\"\">Unlimited PTO</li><li class=\"\">Twelve (12) paid holidays throughout the year&nbsp;</li><li class=\"\">Comprehensive health benefits</li><li class=\"\">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class=\"\">Financial planning services</li><li class=\"\">Employee learning &amp; development budget</li><li class=\"\">Values-based recognition (quarterly and annually)</li><li class=\"\">Social community &amp; ERG programs</li><li class=\"\">Dog friendly office</li><li class=\"\">Lunches provided in office</li><li class=\"\">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class=\"\">Values-based culture</li></ul><div><br></div><div><span style=\"color: rgb(224, 62, 45);\">Please note that visa sponsorship is not available for this position.</span></div><div>&nbsp;</div><div><span style=\"color: rgb(29, 28, 29);\">Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $420,000 annually. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.&nbsp; This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)</span></div><div><br></div><div><span style=\"background-color: transparent; color: rgb(0, 0, 0);\">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>","content_plain":"Location requirements:\nMust be based within the Central region. This is an in-market leadership role, expect regular travel to work alongside your team and to be in front of enterprise customers.\n\u00a0\nAbout the Role:\nBigPanda is looking for a Regional Vice President of Sales to lead our Central region and drive continued growth across enterprise accounts. You will own the regional revenue strategy, build and develop a high-performing sales team, and partner closely with Sales Engineering, Marketing, Professional Services, Customer Success, Partnerships, and Finance. The team is focused on helping enterprise customers transform IT operations with BigPanda\u2019s agentic automation platform.\nBigPanda is an agentic-first AIOps platform. Our customers run environments where minutes of downtime on a critical application cost tens to hundreds of thousands of dollars, and where the operational cost of preventing that is itself under scrutiny. You'll be leading enterprise cycles into IT operations, infrastructure, and SRE organizations at the largest companies in the region \u2014 often in competitive evaluations against ServiceNow and the observability vendors.\nThis role reports to the Area Vice President, Western US.\nHow this role operates\nThis role carries real autonomy. You bring the plan for how you'll run Central: coverage, cadence, deal strategy, team development, where you place your bets. We align on it, then you run it your way. Results adjudicate. When something isn't working, we talk, you adjust, and you go run it again.\nCentral is part of a shared Area number, so a few things are fixed:\nForecast integrity is absolute. Bad news travels early, not at quarter end.\nDeal qualification lives in the system, not in your head. MEDDPICC and Command of the Message are how we inspect.\nDiscounting and non-standard terms come through the deal desk.\nEverything outside that list is yours.\n\u00a0\nWhat you will do:\nOwn the Central region\u2019s revenue plan, including pipeline generation, new logo acquisition, forecast accuracy, and quota attainment\nThis role carries a quota, weighted toward new logo acquisition\nBuild and execute a regional go-to-market strategy aligned with BigPanda\u2019s broader business objectives\nBuild the pipeline-generation discipline of the team: territory coverage, outbound rigor, and self-sourced opportunity creation as a standard, not a campaign\nDrive partner-led growth in the region through the reseller, MSP, and systems-integrator ecosystem\nRecruit, hire, onboard, coach, and retain a fully staffed, high-performing team of enterprise account executives\nEstablish a culture of accountability, customer obsession, continuous improvement, and professional development\nLead forecast and pipeline reviews, executive deal strategy, cross-functional alignment, and regional performance management\n\u00a0\nWhat skills and experience you\u2019ll bring to BigPanda:\n10+ years of progressive enterprise software sales experience, including significant sales leadership experience\nProven track record of consistently exceeding revenue targets in a B2B SaaS or enterprise technology environment\nExperience selling complex solutions to large enterprise customers and multiple stakeholders\nExperience recruiting, developing, and retaining high-performing sales talent\nStrong command of forecasting, pipeline management, MEDDPICC and Command of the Message, and sales operations\nExperience building regional sales strategy, organizational structure, and performance metrics\nExecutive presence with strong written, verbal, and presentation skills\nCustomer-obsessed, data-driven, collaborative, and highly accountable leadership style\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\n\u00a0\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $420,000 annually. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\u00a0 This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-15T19:36:49.017Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-09-16T14:12:26.880Z","id":"am9icG9zdDqN0oMEa8HZKKJmEYPm7qok","internal_job_id":"am9iOp7lzN90K84ZPHPZuNH5g18","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111542","title":"Regional Vice President, Sales - Central","updated_at":"2026-09-16T14:12:26.880Z"}]