[{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrKEQAV6bO2vS-ShFJSMRC-","content":"
Location requirements:
Remote based role. Open to candidates in the United Kingdom.
 
About the Role:
As a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.

You will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.

Key Responsibilities:
 
What We\u2019re Looking For:
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

 
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United Kingdom.\n\u00a0\nAbout the Role:\nAs a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.\nYou will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.\nKey Responsibilities:\nCustomer Relationship Management:\n Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.\nStrategic Account Planning:\n Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.\nValue-Driven Engagement:\n Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.\nRevenue Growth and Retention:\n Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.\nNegotiation and Deal Closure:\n Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.\nCollaboration and Advocacy:\n Work closely with cross-functional teams\u2014including customer success, marketing, product, and support\u2014to deliver tailored strategies, improve product alignment, and advocate for customer needs.\nMarket Insight and Feedback:\n Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.\nPerformance Achievement:\n Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.\n\u00a0\nWhat We\u2019re Looking For:\nProven Expertise:\n 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.\nStrategic Selling Skills:\n Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.\nValue Articulation:\n Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).\nDeal Leadership:\n Expertise in navigating and closing complex, high-value deals within global organizations.\nCustomer-Centric Approach:\n Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.\nCollaborative Leadership:\n A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.\nResilience and Adaptability:\n Ability to navigate challenging situations with empathy, active listening, and perseverance.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-06-08T22:42:34.022Z","departments":[{"child_ids":[],"id":"ZGVwdDrgbC7GzJt7MlRuVpyZm3Ir","name":"Account Management","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-06-08T22:42:47.604Z","id":"am9icG9zdDrKEQAV6bO2vS-ShFJSMRC-","internal_job_id":"am9iOgVZrBvxxJbkivKNqIzvwXg","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111512","title":"Strategic Account Manager - EMEA","updated_at":"2026-09-14T18:11:26.486Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqSvn091vw86rxkrJ8saZbu","content":"
Location requirements:
Hybrid Role, three days in-office. Open to candidates in the Philadelphia Area.

About the Role:
BigPanda is seeking a driven and self-motivated Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world class sales process and team, with coaching and training to help build the foundation for a successful career in field sales/leadership. The Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Fortune 2000 companies. The Sales Development Representative will report directly to the Director of Global Business Development.

What you will do:

What skills and experience you\u2019ll bring to BigPanda:

About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.
With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Market competitive salary with an anticipated on target earnings (OTE) range of $70,000 - $100,000 USD. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nHybrid Role, three days in-office. Open to candidates in the Philadelphia Area.\nAbout the Role:\nBigPanda is seeking a driven and self-motivated Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world class sales process and team, with coaching and training to help build the foundation for a successful career in field sales/leadership. The Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Fortune 2000 companies. The Sales Development Representative will report directly to the Director of Global Business Development.\nWhat you will do:\nPartner with and support Account Executives in generating and booking meetings with qualified executives within our ICP\nConduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist\nCreate and execute thoughtful and targeted research into prospects (IT, NOC, DevOps leaders) tailoring messaging, and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda\nComplete 100+ activities a day/make 60+ calls daily\nAchieve and exceed weekly and monthly metrics (calls, emails, social selling, discovery meetings (intro calls), new business meetings, demos)\nLead prospecting efforts into new prospect accounts\nPartner with BigPanda\u2019s marketing team to qualify and convert leads into opportunities\nParticipate in ongoing enablement, coaching, and sales training\nActive participation in team and company events, activities, contests, and social media sharing (Oktopost)\nUtilize sales processes, systems, tools and resources (\nOutreach.io\n, SFDC, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum and other selling tools) to improve SDR productivity\nWork closely with the Marketing, Enablement, Revenue Operations and Sales teams\nEffectively pitch BigPanda to book discovery meetings with qualified prospects\nComplete regular training certifications through learning engagement platform, Lessonly\nCreate personalized templates and sequences regularly\nWhat skills and experience you\u2019ll bring to BigPanda:\n1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)\nExperience with Salesforce, Sales Navigator,\u00a0\nOutreach.io\n, MEDDPICC is not required, but a huge plus!\nMust display our core values of HEART (Hunger, Excellence, Active Transparency, Relentless Focus, Treasure the Journey)\nOrganization skills around metrics and able to manage time effectively, work independently and be self-motivated to generate pipeline\nResults-driven and able to effectively overcome objections\nDemonstrated ability to handle multiple priorities effectively and efficiently\nStrong written and verbal communication skills\nExcellent time management and organization skills\nA great attitude and a sense of humor!\nBA/BS preferred\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nValues-based culture\nCatered lunch provided in office\nCommuter Benefits\nMarket competitive salary with an anticipated on target earnings (OTE) range of\n\u00a0$70,000\n\u00a0-\u00a0\n$100,000 USD\n. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills. \nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at\u00a0\npeoplequestions@bigpanda.io\n.","created_at":"2026-07-16T19:59:20.064Z","departments":[{"child_ids":[],"id":"4002973003","name":"Sales Development","parent_id":"4001521003"}],"employment_type":"full_time","first_published_at":"2026-07-16T19:59:32.344Z","id":"am9icG9zdDqSvn091vw86rxkrJ8saZbu","internal_job_id":"am9iOpWtdtGXr3Ko1JhjC_6BDIc","location":{"name":"United States"},"location_type":"in_office","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"bG9jOhXZZ0lqP-G17qizuN-FkLQ","location":{"name":"United States"},"name":"Philadelphia Office","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111220","title":"Sales Development Representative","updated_at":"2026-11-02T22:26:30.888Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrCxYbMAk8TxeefiBtU1tma","content":"
Location Requirement:
Remote-based role. Open to candidates in the Mid-Atlantic region. If you are willing to relocate, please contact us, or let us know in your application.

The Role:
BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains. 
 
BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.
 
What you will do: 

What skills and experience you\u2019ll bring to BigPanda:

About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - $330,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.


","content_plain":"Location Requirement:\nRemote-based role. \nOpen to candidates in the Mid-Atlantic region. \nIf you are willing to relocate, please contact us, or let us know in your application.\nThe Role:\nBigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\n\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nWhat you will do:\u00a0\nManage a complex sales cycle and share the value of BigPanda\u2019s platform solution to prospective clients\nBuild and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value\nWork in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers\nWhat skills and experience you\u2019ll bring to BigPanda:\nExperienced SaaS sales pro with a consistent track record of overperformance.\nExceptional communication skills and executive presence\nA strong commitment to development and growth as a sales professional.\u00a0\nProven record of overachieving sales quotas\nExperience selling SaaS solutions, ideally in a startup environment\nSales methodology training and experience managing a forecast\nDemonstrated commitment to thoughtful and value-added prospecting\nExperience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - $330,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-07-29T15:38:17.139Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-08-20T18:56:50.840Z","id":"am9icG9zdDrCxYbMAk8TxeefiBtU1tma","internal_job_id":"am9iOq_Fnm6am14vzwoSMpTi4hQ","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111525","title":"Enterprise Account Executive - Mid-Atlantic","updated_at":"2026-11-02T22:38:06.286Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrQi3BbUmL5uEynMNsOWO5T","content":"
Location requirements:
Remote based role. Open to candidates in the United Kingdom.

About the Role:
BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.

This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.

You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.

We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale.

Responsibilities:

Requirements:

Nice to have:
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:
 
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
","content_plain":"Location requirements:\n \nRemote based role. Open to candidates in the United Kingdom.\nAbout the Role:\n \nBigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.\nThis is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.\nYou'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.\nWe're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale.\nResponsibilities:\nLead strategic customer engagements - from discovery through implementation, adoption, and value realisation\nArchitect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives\nPartner with senior customer stakeholders to define technical roadmaps and operational transformation priorities\nServe as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements\nBuild reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects\nDrive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment\nAct as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change\nPartner cross-functionally with Sales, Pre-Sales, Product, and R&D\nContribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology\nRequirements:\n8+ years of experience in post-sales, technical architecture, consulting, or professional services\nDeep knowledge of monitoring, observability, ITSM, and incident response platforms\nTrack record leading complex enterprise implementations across multiple stakeholder groups\nAbility to influence senior customer stakeholders and connect technical decisions to business outcomes\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery\nStrong consultative communication skills across technical and non-technical audiences\nExperience improving team practices through mentoring, reusable assets, or process development\nDetail-oriented and energetic, with a \"get it done\" attitude\nAbility to travel up to 10% for key project milestones\nNice to have:\nFluent German or French speaker\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\n \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-08-04T15:10:09.330Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-08-04T16:10:06.824Z","id":"am9icG9zdDrQi3BbUmL5uEynMNsOWO5T","internal_job_id":"am9iOo23MHthka5i3iloeFMTrDc","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111530","title":"Principal Solutions Architect - EMEA","updated_at":"2026-11-02T22:25:53.288Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDoTHLPQrqLlLnqertkjvmMW","content":"
Location Requirement:
Remote-based role. Open to candidates in Florida.

About BigPanda:
BigPanda is seeking an Enterprise Account Executive that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains. 
BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.
 
The Role:
BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains. 
 
BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.
 
What you will do: 

What skills and experience you\u2019ll bring to BigPanda:

About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.

With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. 

Our Benefits:

Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - $320,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50.

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.


","content_plain":"Location Requirement:\nRemote-based role. \nOpen to candidates in Florida. \nAbout BigPanda:\nBigPanda is seeking an \nEnterprise Account Executive\n that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nThe Role:\nBigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda\u2019s solutions to help solve for their IT-related pains.\u00a0\n\u00a0\nBigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge.\n\u00a0\nWhat you will do:\u00a0\nManage a complex sales cycle and share the value of BigPanda\u2019s platform solution to prospective clients\nBuild and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda\u2019s value\nWork in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda\u2019s stable of satisfied customers\nWhat skills and experience you\u2019ll bring to BigPanda:\nExperienced SaaS sales pro with a consistent track record of overperformance.\nExceptional communication skills and executive presence\nA strong commitment to development and growth as a sales professional.\u00a0\nProven record of overachieving sales quotas\nExperience selling SaaS solutions, ideally in a startup environment\nSales methodology training and experience managing a forecast\nDemonstrated commitment to thoughtful and value-added prospecting\nExperience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\u00a0\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\u00a0\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - $320,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-04T21:19:02.103Z","departments":[{"child_ids":[],"id":"4001520003","name":"Enterprise Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-08-20T19:04:01.635Z","id":"am9icG9zdDoTHLPQrqLlLnqertkjvmMW","internal_job_id":"am9iOmBFOO8R6QdWzGX-iXdTJaM","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111531","title":"Enterprise Account Executive - LATAM","updated_at":"2026-11-02T22:24:31.390Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrqP8r_kePNnoFl9aAU05h5","content":"
Location requirements:
Remote based role. Open to candidates in the United States.

About the Role
BigPanda is looking for a Senior Director of Web & Digital Marketing who thinks in systems and builds for the future \u2013 not someone to run what we have, but someone to rethink it. This role is for a leader who is AI-native: someone who reaches for AI tools first, experiments relentlessly, and sees the current marketing technology landscape as an opportunity to rebuild smarter rather than extend what exists. 

This is not a Marketing Operations role. Marketing Ops is a strong, dedicated function that owns the implementation of our tools and technology \u2013 this role works alongside them as a strategic partner, bringing the digital marketing expertise and external perspective needed to evaluate what belongs in our stack, what should be sunset, and what should be built differently. The website is the exception \u2013 this hire owns it directly, end-to-end. Everywhere else, the best outcomes come from this role and Marketing Ops thinking through the hard decisions together. 

You will own our entire digital presence \u2013 web, paid media, search visibility, agency relationships, security, and compliance \u2013 and bring the clarity to know what to keep, what to replace, and what to build from scratch. This is a senior individual contributor role. 

Areas of Accountability
Website, Design & Digital Experience
Own the BigPanda website as a business asset \u2013 responsible for its performance, design, evolution, and pipeline contribution. You bring a strong design sensibility and technical acumen. This includes leading a website redesign, managing the ongoing roadmap, and ensuring the site is continuously optimized for conversion. You set the vision and hold partners to it. 

AI-Native Digital Strategy & Visibility
Own BigPanda's position in search \u2013 traditional, AI-generated, and answer engine. You don\u2019t just optimize for where buyers have been; you anticipate where they\u2019re going. You have a point of view on AEO and GEO, you understand how large language models surface and cite content, and you build the infrastructure to make BigPanda visible and credible across every surface that matters. You leverage AI tools to move faster, test more, and scale content and technical SEO in ways that weren\u2019t possible two years ago.

Paid Media & Performance Marketing
Set and own our paid media strategy with a performance marketing discipline \u2013 clear accountability for pipeline contribution, ROI, and spend efficiency. You know how to build a paid program that scales, and you know when not to scale until the measurement infrastructure supports it.

Security, Compliance & Governance
Own the security posture of our digital properties and ensure compliance across regions \u2013 including GDPR, cookie consent, and data privacy requirements. You understand how to work with Legal and IT to navigate these requirements. You bring the same rigor to vendor security reviews and contractor agreements, ensuring every partner in our ecosystem meets the bar.

Insights & Reporting
Translate digital performance into strategic decisions. You will own web analytics, build the reporting infrastructure that gives leadership real-time visibility into traffic, conversion, and pipeline contribution, and present a clear, confident point of view on what the data means and what we should do about it.

Infrastructure Rethink
Own and evolve our entire execution model \u2013 including how and when we engage external partners \u2013 with an eye toward building something more agile, AI-enabled, and less dependent on traditional agency structures.

Who You Are
You are AI-native. You build workflows with AI tools, you experiment with what\u2019s possible, and you see the current moment as an opportunity to rethink how digital marketing functions. You have strong opinions about what the right stack looks like, and you\u2019re willing to make the case for change even when it\u2019s uncomfortable. 

You have owned digital infrastructure end-to-end before \u2013 not just managed it. You\u2019ve led a website redesign, navigated security and compliance requirements across regions, and built paid programs that are accountable to pipeline, not just impressions. You have a strong design sensibility and can direct creative partners with confidence.

You are an exceptional cross-functional partner. You know how to work alongside functions like Marketing Ops and Product Marketing to drive shared outcomes. You bring strategic altitude paired with operational excellence. You don\u2019t wait for a perfect plan, you don\u2019t need a large team, and you move quickly when something isn\u2019t working.

What We're Looking For

About BigPanda
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.


Our Benefits:

 
Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $151,725 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\nAbout the Role\nBigPanda is looking for a Senior Director of Web & Digital Marketing who thinks in systems and builds for the future \u2013 not someone to run what we have, but someone to rethink it. This role is for a leader who is AI-native: someone who reaches for AI tools first, experiments relentlessly, and sees the current marketing technology landscape as an opportunity to rebuild smarter rather than extend what exists.\u00a0\nThis is not a Marketing Operations role. Marketing Ops is a strong, dedicated function that owns the implementation of our tools and technology \u2013 this role works alongside them as a strategic partner, bringing the digital marketing expertise and external perspective needed to evaluate what belongs in our stack, what should be sunset, and what should be built differently. The website is the exception \u2013 this hire owns it directly, end-to-end. Everywhere else, the best outcomes come from this role and Marketing Ops thinking through the hard decisions together.\u00a0\nYou will own our entire digital presence \u2013 web, paid media, search visibility, agency relationships, security, and compliance \u2013 and bring the clarity to know what to keep, what to replace, and what to build from scratch. This is a senior individual contributor role.\u00a0\nAreas of Accountability\nWebsite, Design & Digital Experience\nOwn the BigPanda website as a business asset \u2013 responsible for its performance, design, evolution, and pipeline contribution. You bring a strong design sensibility and technical acumen. This includes leading a website redesign, managing the ongoing roadmap, and ensuring the site is continuously optimized for conversion. You set the vision and hold partners to it.\u00a0\nAI-Native Digital Strategy & Visibility\nOwn BigPanda's position in search \u2013 traditional, AI-generated, and answer engine. You don\u2019t just optimize for where buyers have been; you anticipate where they\u2019re going. You have a point of view on AEO and GEO, you understand how large language models surface and cite content, and you build the infrastructure to make BigPanda visible and credible across every surface that matters. You leverage AI tools to move faster, test more, and scale content and technical SEO in ways that weren\u2019t possible two years ago.\nPaid Media & Performance Marketing\nSet and own our paid media strategy with a performance marketing discipline \u2013 clear accountability for pipeline contribution, ROI, and spend efficiency. You know how to build a paid program that scales, and you know when not to scale until the measurement infrastructure supports it.\nSecurity, Compliance & Governance\nOwn the security posture of our digital properties and ensure compliance across regions \u2013 including GDPR, cookie consent, and data privacy requirements. You understand how to work with Legal and IT to navigate these requirements. You bring the same rigor to vendor security reviews and contractor agreements, ensuring every partner in our ecosystem meets the bar.\nInsights & Reporting\nTranslate digital performance into strategic decisions. You will own web analytics, build the reporting infrastructure that gives leadership real-time visibility into traffic, conversion, and pipeline contribution, and present a clear, confident point of view on what the data means and what we should do about it.\nInfrastructure Rethink\nOwn and evolve our entire execution model \u2013 including how and when we engage external partners \u2013 with an eye toward building something more agile, AI-enabled, and less dependent on traditional agency structures.\nWho You Are\nYou are AI-native. You build workflows with AI tools, you experiment with what\u2019s possible, and you see the current moment as an opportunity to rethink how digital marketing functions. You have strong opinions about what the right stack looks like, and you\u2019re willing to make the case for change even when it\u2019s uncomfortable.\u00a0\nYou have owned digital infrastructure end-to-end before \u2013 not just managed it. You\u2019ve led a website redesign, navigated security and compliance requirements across regions, and built paid programs that are accountable to pipeline, not just impressions. You have a strong design sensibility and can direct creative partners with confidence.\nYou are an exceptional cross-functional partner. You know how to work alongside functions like Marketing Ops and Product Marketing to drive shared outcomes. You bring strategic altitude paired with operational excellence. You don\u2019t wait for a perfect plan, you don\u2019t need a large team, and you move quickly when something isn\u2019t working.\nWhat We're Looking For\n12+ years in digital marketing with demonstrated, senior ownership of SEO/AEO/GEO, website strategy, paid media, and conversion optimization\nAI-native \u2013 you reach for AI tools first, know how to get results from them, and understand how to leverage them radically for velocity, creativity, and execution\nProven experience auditing and rebuilding digital infrastructure in close partnership with Marketing Ops or similar functions\nExperience leading a full website redesign from business case through launch, with a strong eye for design\nExpertise in AEO, GEO, and AI-generated search \u2013 with a forward-looking point of view on where this is headed\nExperience owning website security posture, GDPR/consent compliance, and vendor security reviews across multiple regions\nStrong negotiation and vendor management skills \u2013 able to hold agencies and contractors to a high bar\nPerformance marketing discipline with clear accountability for pipeline contribution and ROI\nExceptional communicator \u2013 able to translate complex digital strategy into compelling narratives for senior leadership\nNatural collaborator \u2013 able to work alongside technical and operational functions to drive shared outcomes\nAbout BigPanda\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $151,725 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-08-28T20:40:12.549Z","departments":[{"child_ids":[],"id":"4048678003","name":"Marketing","parent_id":"4001521003"}],"employment_type":"full_time","first_published_at":"2026-08-28T21:01:11.146Z","id":"am9icG9zdDrqP8r_kePNnoFl9aAU05h5","internal_job_id":"am9iOp5HnpqbCmlRMOq3j8gL9mQ","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111535","title":"Senior Director, Web & Digital Marketing","updated_at":"2026-09-14T18:07:23.263Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDog3VO7heSgmmLjulGiw-Tq","content":"
Location requirements:
Remote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.
 
About the Role:
BigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.

This is a role for a builder. You will spend real time in the platform, in the data, and in code \u2014 not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.
BigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.
 
What you will do:

What Success looks like:


What skills and experience you\u2019ll bring to BigPanda:

How you work with AI
BigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work.

Optional: show us something you\u2019ve built
Genuinely optional, and not a requirement to apply. If you\u2019ve built something you\u2019re proud of, share it: a GitHub repo, a Claude or ChatGPT project, an automation, a home lab, a write-up, a spreadsheet that got out of hand. It does not need to be polished, in production, or related to our space.

We are more interested in what you were curious about and how you went at it than in the finished product. If your building has all happened inside customer environments you can\u2019t share, tell us about it instead \u2014 that counts.


About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:  
 
Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $170,000 - $200,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.\n\u00a0\nAbout the Role:\nBigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.\nThis is a role for a builder. You will spend real time in the platform, in the data, and in code \u2014 not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.\nBigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.\n\u00a0\nWhat you will do:\nOwn customer engagements from discovery through implementation, adoption, and go-live\nDesign and implement BigPanda solutions across workflows, integrations, data design, and production rollouts\nPartner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps\nBuild the integrations, transforms, and tooling an implementation needs \u2014 including the scripts and automations that exist only because you wrote them\nTroubleshoot implementation risk and resolve complex customer requirements, escalating early when an architecture decision needs a second set of eyes\nContribute to reusable playbooks, best practices, and architecture patterns, and mentor newer Solutions Architects\nWhat Success looks like:\nFirst 90 days: \nYou have shipped your first production go-live, and you can navigate a customer\u2019s alert data and configuration without help.\nSix months: \nYou own a portfolio of engagements end to end, and customers ask for you by name.\nOne year: \nAt least one thing the team uses every week \u2014 a playbook, a pattern, an integration, a tool \u2014 exists because you built it.\nWhat skills and experience you\u2019ll bring to BigPanda:\n5+ years of experience in post-sales technical architecture, consulting, or professional services roles\nStrong knowledge of monitoring, observability, ITSM, and incident response platforms \u2014 and of the data underneath them: event and alert schemas, tag and CI modeling, query languages, and API-level integration between systems that were never designed to talk to each other\nExperience delivering enterprise implementations across multiple stakeholder groups\nYou write and ship code \u2014 Python, Node.js, or similar \u2014 as a normal part of delivery: integrations, data transforms, troubleshooting scripts, and the small tools that make an implementation actually work. Expect to walk us through something you have written.\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nAbility to work effectively with customer stakeholders and connect technical decisions to business outcomes\nStrong consultative communication skills across technical and non-technical audiences\nInterest in improving team practices through mentoring, reusable assets, or process development\nHow you work with AI\nBigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work.\nYou use AI coding and agent tools \u2014 Claude, Cursor, ChatGPT, Copilot, or whatever you have landed on \u2014 in your day-to-day work\nYou have built something with them, even something small, unfinished, or purely for your own curiosity\nYou can talk about what worked, what did not, and what you would do differently\nYou try new tools when they show up rather than waiting for them to become standard\nOptional: show us something you\u2019ve built\nGenuinely optional, and not a requirement to apply. If you\u2019ve built something you\u2019re proud of, share it: a GitHub repo, a Claude or ChatGPT project, an automation, a home lab, a write-up, a spreadsheet that got out of hand. It does not need to be polished, in production, or related to our space.\nWe are more interested in what you were curious about and how you went at it than in the finished product. If your building has all happened inside customer environments you can\u2019t share, tell us about it instead \u2014 that counts.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $170,000 - $200,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-04T18:53:48.028Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-04T19:02:05.360Z","id":"am9icG9zdDog3VO7heSgmmLjulGiw-Tq","internal_job_id":"am9iOl1_5AR3dyJhNDtTBwB2CUg","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111536","title":"Senior Solutions Architect","updated_at":"2026-11-02T22:23:53.480Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrhZWEtSmkBO8BRstRgBEz0","content":"
Location requirements: Remote, United Kingdom-based.

About the Role: BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.
We\u2019re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda\u2019s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.

Responsibilities:

Requirements:
Nice to have:
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:
 
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
","content_plain":"Location requirements:\n Remote, United Kingdom-based.\nAbout the Role:\n BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.\nWe\u2019re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda\u2019s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.\nResponsibilities:\nLead customer engagements from discovery through implementation, adoption, and value realisation\nGuide strategic customers as they implement transformational AIOps projects, including end-to-end design, build and deployment of thought leadership solutions\nConsult on AIOps project engagements and implement strategic projects that lead to a customer's successful understanding and adoption of BigPanda.\nProvide an escalated level of support for complex customer operational and architectural issues\nPartner closely cross-functionally with Sales, Pre-Sales, Product and R&D\nGuide customers on their AI journey. Advise on AI readiness and prove the outcome through data.\nContribute to the Professional Services Practice. We\u2019re seeking someone eager to share their knowledge and learnings with their teammates.\u00a0\nRequirements:\n5+ years experience in post-sales, technical architecture, consulting, or professional services roles\nKnowledge of monitoring, observability, ITSM, and incident response platforms\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design\nHigh-energy, self-motivated, and able to \"own\" projects from end to end\nExperience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.\nExperience with technical project delivery - managing scope, timelines and stakeholder expectations\nComfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have\nBuild skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.\nTravel to customers 10 - 20% of the time\nNice to have:\nFluent German or French speaker\nHands-on experience with ITSM tools\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\u00a0\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-09-09T13:07:37.907Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-09T13:32:34.061Z","id":"am9icG9zdDrhZWEtSmkBO8BRstRgBEz0","internal_job_id":"am9iOiwUtoTY2dkRgZkOgWJzT2g","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111538","title":"Senior Solutions Architect","updated_at":"2026-11-02T22:23:15.707Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDpnBhVy7828ukBg7JowC_uG","content":"
Location requirements:
Remote based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.
 

About the Team

Biggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.

This is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.

The ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.

Today, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.


What You\u2019ll Do

As a Software Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.
You will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.

You will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.

While the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we ought to construct and driving technical choices that directly influence the customer experience with Biggy.


Responsibilities


What We\u2019re Looking For


Technical Areas You May Work In Already

(You do not need to be familiar with all of these)


You\u2019ll Thrive Here If

You are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating, you are not simply assigned tasks.
You are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.


This May Not Be the Right Role If

You need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.


Why This Role Matters

Biggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.

 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

 
Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.\n\u00a0\nAbout the Team\nBiggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.\nThis is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.\nThe ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.\nToday, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.\nWhat You\u2019ll Do\nAs a Software Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.\nYou will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.\nYou will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.\nWhile the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we \nought to\n construct and driving technical choices that directly influence the customer experience with Biggy.\nResponsibilities\nBuild production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.\nArchitect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.\nUse AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.\nWrite high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.\nPropose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.\nWork directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.\nMake pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.\nMove fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.\nRespond rapidly and transparently to bugs, regressions, and customer-impacting issues.\nCollaborate through paired development, design discussion, code review, debugging, and direct technical debate.\nHelp raise the team\u2019s bar for velocity, technical judgment, ownership, and customer-focused execution- building and contributing to internal tools and processes within and outside of our team.\nWhat We\u2019re Looking For\nStrong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering.\nHands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.\nHigh agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step.You want to develop ideas independently to improve customer outcomes and team operations.\nExtreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.\nHigh velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.\nCustomer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.\nProduct judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.\nStrong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.\nHigh proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.\nAbility to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.\nHealthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.\nComfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.\nExcitement about applying AI to real enterprise IT Operations problems, not just building demos.\nTechnical Areas You May Work In Already\n(\nYou do not need to be familiar with all of these)\nExtremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)\nTypeScript / Node.js backend services\nITOps domain expertise: change risk, ITSM, and incident prevention use cases\nReact / Next.js customer-facing applications\nSlack and Microsoft Teams applications\nAgent workflow engines, Agent-tracing, Langsmith etc.\nRAG pipelines, vector databases, embeddings, and retrieval systems\nKnowledge graphs, agent memory, and enterprise knowledge modeling\nPrompt engineering, context engineering, and tool-use design\nServiceNow, ITSM, monitoring, alerting, and incident management integrations\nData ingestion, indexing, synchronization, and unstructured data processing\nS3, SQS, Lambda, and AWS-based service architecture\nAuthentication, authorization, OAuth, SSO, API keys, and RBAC\nYou\u2019ll Thrive Here If\nYou are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating, you are not simply assigned tasks.\nYou are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.\nThis May Not Be the Right Role If\nYou need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.\nWhy This Role Matters\nBiggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-14T09:48:42.160Z","departments":[{"child_ids":[],"id":"4001523003","name":"Research & Development (Division)","parent_id":null}],"employment_type":"full_time","first_published_at":"2026-09-14T10:24:59.731Z","id":"am9icG9zdDpnBhVy7828ukBg7JowC_uG","internal_job_id":"am9iOom2TtelyJUyskB8JI2geWw","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111539","title":"Senior Software Engineer, Biggy Engineering","updated_at":"2026-11-01T12:49:12.891Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDonDYdOOvw3aoSM-tn6YFEY","content":"
Location requirements:
Remote based role. Open to candidates in the United Kingdom.
 

About the Team

Biggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.

This is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.

The ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.

Today, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.


What You\u2019ll Do

As a Software Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.
You will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.

You will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.

While the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we ought to construct and driving technical choices that directly influence the customer experience with Biggy.


Responsibilities


What We\u2019re Looking For


Technical Areas You May Work In Already

(You do not need to be familiar with all of these)


You\u2019ll Thrive Here If

You are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating; you are not simply assigned tasks.
You are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.


This May Not Be the Right Role If

You need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.


Why This Role Matters

Biggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.

 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:
 
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
","content_plain":"Location requirements:\nRemote based role.\u00a0\nOpen to candidates in the United Kingdom.\n\u00a0\nAbout the Team\nBiggy Engineering is building BigPanda\u2019s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.\nThis is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.\nThe ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.\nToday, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.\nWhat You\u2019ll Do\nAs a Software Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.\nYou will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.\nYou will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.\nWhile the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we \nought to\n construct and driving technical choices that directly influence the customer experience with Biggy.\nResponsibilities\nBuild production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.\nArchitect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.\nUse AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.\nWrite high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.\nPropose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.\nWork directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.\nMake pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.\nMove fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.\nRespond rapidly and transparently to bugs, regressions, and customer-impacting issues.\nCollaborate through paired development, design discussion, code review, debugging, and direct technical debate.\nHelp raise the team\u2019s bar for velocity, technical judgment, ownership, and customer-focused execution - building and contributing to internal tools and processes within and outside of our team.\nWhat We\u2019re Looking For\nStrong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering.\nHands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.\nHigh agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step. You want to develop ideas independently to improve customer outcomes and team operations.\nExtreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.\nHigh velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.\nCustomer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.\nProduct judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.\nStrong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.\nHigh proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.\nAbility to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.\nHealthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.\nComfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.\nExcitement about applying AI to real enterprise IT Operations problems, not just building demos.\nTechnical Areas You May Work In Already\n(\nYou do not need to be familiar with all of these)\nExtremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)\nTypeScript / Node.js backend services\nITOps domain expertise: change risk, ITSM, and incident prevention use cases\nReact / Next.js customer-facing applications\nSlack and Microsoft Teams applications\nAgent workflow engines, Agent-tracing, LangSmith etc.\nRAG pipelines, vector databases, embeddings, and retrieval systems\nKnowledge graphs, agent memory, and enterprise knowledge modeling\nPrompt engineering, context engineering, and tool-use design\nServiceNow, ITSM, monitoring, alerting, and incident management integrations\nData ingestion, indexing, synchronization, and unstructured data processing\nS3, SQS, Lambda, and AWS-based service architecture\nAuthentication, authorization, OAuth, SSO, API keys, and RBAC\nYou\u2019ll Thrive Here If\nYou are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating; you are not simply assigned tasks.\nYou are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.\nThis May Not Be the Right Role If\nYou need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.\nWhy This Role Matters\nBiggy is one of BigPanda\u2019s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-09-14T10:25:59.043Z","departments":[{"child_ids":[],"id":"4061672003","name":"Innovation","parent_id":"4001523003"}],"employment_type":"full_time","first_published_at":"2026-09-14T10:36:08.968Z","id":"am9icG9zdDonDYdOOvw3aoSM-tn6YFEY","internal_job_id":"am9iOi_ekyklF7Q1cPT00uJw1n0","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111541","title":"Senior Software Engineer, Biggy Engineering","updated_at":"2026-11-02T22:22:35.283Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDr9tzinQ-w94veyFtjY3B1n","content":"
Location requirements:
Remote Based. Strongly prefer candidates within EST or CT time zones.
 
About the Role:
BigPanda is seeking an experienced Technical Program Manager (TPM) to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.

TPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer\u2019s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda\u2019s products and expertise.

What you will do:

What skills and experience you\u2019ll bring to BigPanda:

About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:  
 
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote Based. Strongly prefer candidates within EST or CT time zones.\n\u00a0\nAbout the Role:\nBigPanda is seeking an experienced Technical Program Manager (TPM) to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.\nTPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer\u2019s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda\u2019s products and expertise.\nWhat you will do:\nLead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.\nQuickly assess a customer\u2019s IT operations model and guide changes that enable cross-department collaboration through BigPanda.\nPartner with Solutions Architects and Engineers to translate operational challenges into product requirements and best-practice designs.\nDevelop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.\nPartner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.\nScope, prioritize, and deliver iterative outcomes that reinforce value realization.\nIdentify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are \u201cin the room\u201d to drive adoption and change.\nMaintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.\nChampion customer success stories and outcomes that validate BigPanda\u2019s business value.\nContribute to BigPanda\u2019s best practices framework and support continuous improvement of our delivery methodology.\nWhat skills and experience you\u2019ll bring to BigPanda:\n6+ years project management experience with enterprise IT Projects or SaaS Implementations\nExperience with digital transformation projects and implementing operational improvements alongside technical solutions\nDemonstrated responsibility for timelines, deliverables, budget, and resources\nDetail-oriented, energetic, efficient individual with a \u201cget it done\u201d attitude\nCapable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads\nExperience developing risk identification and mitigation plans\nExperience developing and delivering value-oriented roadmaps\u00a0\nExcellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives.\nExperience in AIOps or ITOps strongly preferred\nAbility to travel up to 10% for key project milestones\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-18T18:57:32.800Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-18T19:04:04.766Z","id":"am9icG9zdDr9tzinQ-w94veyFtjY3B1n","internal_job_id":"am9iOsA-WgA4KqLULWv7FZuKrpA","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111544","title":"Sr Technical Program Manager","updated_at":"2026-11-02T22:41:15.169Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDp20Ck74yoYQRD_BtMh872B","content":"
Location requirements:
Remote based role. Open to candidates in the United States.
 
About the Role:
BigPanda is defining the Agentic ITOps category\u2014and building the market presence to own it. 

We\u2019re looking for a Content & Brand Activation Manager to be the hands-on social and video activation engine for Corporate Marketing. This person will take BigPanda\u2019s strategic narratives and turn them into social-native content, short-form video, executive visibility, and real-time moments that earn attention and move the market.

The current Corporate Marketing agenda is centered on a connected narrative designed to create urgency, drive conviction, help buyers evaluate, and provide a practical path forward. This role makes the system travel across LinkedIn, executive channels, events, webinars, and the broader market.

This isn\u2019t a social scheduler or a traditional long-form written content role. It\u2019s a creator and operator who can spot the moment, find the hook, make the thing, and get it live\u2014without waiting for a production machine to appear.

You\u2019ll work closely with the Head of Corporate Marketing and partner with executives, Product Marketing, Demand Generation, Events, Web, Design, PR, and subject-matter experts.

What you will do:
Social and executive activation
Oversee the day-to-day social engine for Corporate Marketing.

Short-form and social-native video
Own the fast, useful, human end of video production\u2014the content that needs to move quickly and live in the feed, at an event, or in a follow-up moment.

This role is distinct from planned, higher-production videos such as product explainers, technical overviews, and large webinar productions. You\u2019ll partner with the owners of those programs, but your core remit is the social-native layer that keeps the market engaged between major launches.

Narrative-to-channel activation
Make BigPanda\u2019s core story reusable without making it repetitive.

Event and real-time content
Extend the life of important moments before, during, and after they happen.

Lightweight creative production and content operations
Produce strong, on-brand work without routing every asset through a formal creative queue.
 
What success looks like

What We\u2019re Looking For

 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $_______ - $_______. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\n\u00a0\nAbout the Role:\nBigPanda is defining the Agentic ITOps category\u2014and building the market presence to own it.\u00a0\nWe\u2019re looking for a Content & Brand Activation Manager to be the hands-on social and video activation engine for Corporate Marketing. This person will take BigPanda\u2019s strategic narratives and turn them into social-native content, short-form video, executive visibility, and real-time moments that earn attention and move the market.\nThe current Corporate Marketing agenda is centered on a connected narrative designed to create urgency, drive conviction, help buyers evaluate, and provide a practical path forward. This role makes the system travel across LinkedIn, executive channels, events, webinars, and the broader market.\nThis isn\u2019t a social scheduler or a traditional long-form written content role. It\u2019s a creator and operator who can spot the moment, find the hook, make the thing, and get it live\u2014without waiting for a production machine to appear.\nYou\u2019ll work closely with the Head of Corporate Marketing and partner with executives, Product Marketing, Demand Generation, Events, Web, Design, PR, and subject-matter experts.\nWhat you will do:\nSocial and executive activation\nOversee the day-to-day social engine for Corporate Marketing.\nBuild and manage a practical social calendar across BigPanda\u2019s corporate channel and selected executive profiles.\nTurn company narratives, research, customer evidence, analyst insight, events, and product moments into social-native content.\nDevelop posts, carousels, quote-led assets, polls, short articles, and recurring content series that give audiences a reason to stop, think, and respond.\nSupport executive thought leadership by shaping ideas, finding the strongest angle, calibrating voice, and packaging content for publication.\nCreate social packages around anchor content assets.\nMonitor performance and audience response, identify what\u2019s earning attention, and use those signals to improve the next round of content.\nShort-form and social-native video\nOwn the fast, useful, human end of video production\u2014the content that needs to move quickly and live in the feed, at an event, or in a follow-up moment.\nDevelop concepts, hooks, scripts, shot lists, and lightweight production plans for short-form video.\nCapture and produce thought-leadership clips, executive soundbites, event moments, product perspectives, customer or partner moments, and social-native explainers.\nEdit and package raw footage into polished, captioned, platform-ready assets using tools such as Descript, CapCut, Adobe Premiere, or equivalents.\nShoot phone-quality content when authenticity and speed matter\u2014and know when a more produced approach is warranted.\nCreate multiple cuts, openings, aspect ratios, captions, thumbnails, and copy variations from a single recording or source asset.\nHelp executives and subject-matter experts become more comfortable and effective on camera.\nBuild a repeatable workflow for turning recordings, webinars, interviews, and events into a steady stream of useful content.\nThis role is distinct from planned, higher-production videos such as product explainers, technical overviews, and large webinar productions. You\u2019ll partner with the owners of those programs, but your core remit is the social-native layer that keeps the market engaged between major launches.\nNarrative-to-channel activation\nMake BigPanda\u2019s core story reusable without making it repetitive.\nTranslate strategic narratives into channel-ready content families with a clear audience, point of view, and next step.\nTurn one anchor asset into a coordinated and snackable set of social posts, videos, carousels, event moments, executive content, and field or demand handoffs.\nKeep derivative content anchored to approved messaging, claims, proof, and terminology.\nPartner with Corporate Marketing and Product Marketing to identify the strongest story, evidence, or tension in each source asset.\nMaintain enough editorial judgment to simplify technical ideas without flattening them into generic AI language.\nUse AI-assisted workflows to accelerate ideation, transcription, clipping, repurposing, and first-pass drafting\u2014while applying human judgment to accuracy, voice, and quality.\nEvent and real-time content\nExtend the life of important moments before, during, and after they happen.\nAct as a content correspondent at priority events, including BigPanda\u2019s annual user conference, field events, analyst moments, and selected partner or customer programs.\nCapture usable footage, quotes, reactions, insights, and visual moments in the field.\nPublish or hand off timely social content while the conversation is still live.\nProduce event recap videos, short clips, quote-led posts, photo and video packages, and follow-up content that keeps the moment working after the room clears.\nBuild pre-event content packages that generate momentum and give speakers, attendees, and field teams useful content to share.\nLightweight creative production and content operations\nProduce strong, on-brand work without routing every asset through a formal creative queue.\nCreate or direct-produce carousels, quote tiles, thumbnails, simple motion assets, event graphics, and social imagery.\nMaintain visual and verbal consistency across everything you publish or package.\nKeep source files, templates, captions, approvals, and final assets organized and easy to reuse.\nHelp establish a lightweight brief-to-publish workflow that keeps priorities visible and handoffs clean.\nCoordinate with Content, Design, Web, Demand Generation, PR, Events, and other partners when a social or video asset needs broader activation.\n\u00a0\nWhat success looks like\nBigPanda has a consistent, recognizable social presence tied to a clear market point of view\u2014not a random stream of announcements.\nAssets work as a connected content system across executive social, corporate social, video, events, field, and demand programs.\nExecutives and subject-matter experts have a practical, low-friction way to show up on camera and share useful ideas.\nOne source asset routinely produces a meaningful family of high-quality social and video derivatives.\nPriority events generate content that extends their reach and usefulness beyond the event itself.\nThe team learns what earns attention, what creates useful engagement, and what should be repeated, improved, or stopped.\nContent moves from idea to published asset with less friction, fewer unnecessary review loops, and clearer ownership.\nWhat We\u2019re Looking For\n5\u20138 years in B2B social, content, brand activation, digital media, or related marketing roles. Enterprise technology or SaaS experience is strongly preferred.\nA portfolio that demonstrates social-native thinking and real examples of short-form video you personally helped script, shoot, edit, or publish.\nStrong instincts for hooks, pacing, visual storytelling, platform behavior, and what makes someone stop scrolling.\nShort-form video fluency is non-negotiable. You\u2019ve made the thing\u2014not just briefed an agency to make it.\nComfortable writing concise, high-quality social copy, video scripts, captions, headlines, and executive posts. Long-form editorial writing is useful, but it is not the center of this role.\nStrong editorial judgment: you can make complex technical or business ideas clear, specific, and interesting without overclaiming.\nComfortable working directly with executives and subject-matter experts, including helping them find their voice and feel natural on camera.\nHigh autonomy and low process dependency. You default to figuring it out, making a good call, and moving the work forward.\nA bias toward shipping over perfecting. You know the difference between done-and-good and done-and-sloppy.\nExperience activating content around events, webinars, launches, or executive thought leadership programs.\nComfortable using AI tools in a thoughtful, controlled workflow for transcription, ideation, editing, repurposing, and production support.\nProficiency in some combination of Descript, CapCut, Adobe Premiere, or equivalent video tools; Canva, Figma, or similar lightweight creative tools; and LinkedIn, Instagram/Threads, Facebook, and Twitter/X natively.\nFamiliarity with GEO/AEO and content discoverability is a plus, but social judgment, video craft, and execution are more important for this role.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $_______ - $_______. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-18T19:34:55.860Z","departments":[{"child_ids":[],"id":"4048678003","name":"Marketing","parent_id":"4001521003"}],"employment_type":"temporary","first_published_at":"2026-09-18T19:59:06.395Z","id":"am9icG9zdDp20Ck74yoYQRD_BtMh872B","internal_job_id":"am9iOlXougNyXg3rz1U6bSJJfY8","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111545","title":"Content and Brand Activation Manager","updated_at":"2026-11-02T22:32:56.716Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDprChCjJpdR600HYdaCmE-E","content":"
Location requirements:
Remote based role. Open to candidates in the United Kingdom.

About the Role:
BigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.

VDMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.

Responsibilities:

Requirements:

Nice to have:
Native or near-native proficiency in French or German.
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:
 
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role. Open to candidates in the United Kingdom.\nAbout the Role:\n \nBigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.\nVDMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.\nResponsibilities:\nLead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.\nAct as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change\nManage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units\nDefine, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account\nPartner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements\nMaintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes.\nPartner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.\nChampion customer success stories and outcomes that validate BigPanda\u2019s business value.\nDevelop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention)\nActively contribute to BigPanda\u2019s best practices framework and support continuous improvement of our delivery methodology.\nRequirements:\n6+ years of project management experience with enterprise IT projects or SaaS implementations\nExperience in AIOps or ITOps\nExperience with digital transformation projects and implementing operational improvements alongside technical solutions\nDemonstrated responsibility for timelines, deliverables, budget, and resources\nDetail-oriented, energetic, efficient individual with a \u201cget it done\u201d attitude\nCapable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads\nExperience developing risk identification and mitigation plans\nExperience developing and delivering value-oriented roadmaps\u00a0\nExcellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives.\nAbility to travel up to 10% for key project milestones\nNice to have:\nNative or near-native proficiency in French or German.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\n \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-22T10:14:43.656Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-09-23T15:44:43.697Z","id":"am9icG9zdDprChCjJpdR600HYdaCmE-E","internal_job_id":"am9iOofcHeMV2-OPQf2aW7kPanw","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111547","title":"Value Delivery Manager","updated_at":"2026-11-02T22:21:08.877Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqiVK4WAhlUD-GAFV21Nmao","content":"
Location requirements:
Remote-based role. Open to candidates in the USA Eastern time zone.

About the Role:
We're looking for a Staff Product Manager to join our ADR group - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations.
You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale.
You'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products.
The team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.

What you will do:
What skills and experience you\u2019ll bring to BigPanda:
Nice-to-have:

About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:
  
Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $195,500 - $230,000.

Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

","content_plain":"Location requirements:\nRemote-based role. Open to candidates in the USA Eastern time zone.\nAbout the Role:\nWe're looking for a Staff Product Manager to join our \nADR group\n - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations.\nYou'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale.\nYou'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products.\nThe team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.\nWhat you will do:\nDefine and drive the L1 Agent roadmap, staying hands-on through delivery\nPartner with GTM teams across enablement, marketing, and launch activities\nRun customer discovery with design partners and enterprise users\nPartner closely with engineering to ship AI-native product capabilities\nCollaborate across product groups to ensure platform-wide alignment\nShape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product\nWhat skills and experience you\u2019ll bring to BigPanda:\n5+ years as a Product Manager building B2B SaaS products end-to-end\nTrack record of shipping AI or ML products to production\nStrong product-UX instincts, with a focus on experiences customers can adopt on their own\nTechnical fluency - comfortable engaging with engineering on architecture and system design\nExperience running customer discovery, interviews, and design partner programs\nExperience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption\nProven ability to lead product strategy from problem definition through go-live\nComfortable operating in ambiguous, fast-paced environments\nNice-to-have:\nExperience with observability and incident workflows, and the operator experience around the\nFounder or 0-to-1 product experience\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $195,500 - $230,000.\nActual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-09-30T18:20:41.994Z","departments":[{"child_ids":[],"id":"ZGVwdDqZ87S1_I5DDsCQ-55vpK2Y","name":"ADR","parent_id":"4001523003"}],"employment_type":"full_time","first_published_at":"2026-10-05T10:09:12.609Z","id":"am9icG9zdDqiVK4WAhlUD-GAFV21Nmao","internal_job_id":"am9iOoh5yIAjVTOiq5eOT4SaRl4","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111548","title":"Staff Product Manager","updated_at":"2026-10-14T21:17:32.911Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqXJ7z0zW3asYG68IuUtV5b","content":"

Location requirements:

Remote based role. Open to candidates in the USA across Mountain, Central, and Eastern time zones.
 

About the Team

AI Platform is building the foundation for BigPanda's generative AI products for IT Operations: unified data connectors (UDC), secure ingestion and indexing of enterprise data, unified identity and access, and the shared agentic infrastructure behind AI-powered incident response, prevention, automation, knowledge retrieval, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.
This is an early-stage platform environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.
The ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.
Today, the AI Platform team operates across data ingestion and synchronization, enterprise integrations, vector database indexing, APIs, authentication and RBAC, workflow orchestration, agentic infrastructure, and direct customer collaboration.


What You'll Do

As a Senior Software Engineer on AI Platform, you will design, build, and ship the platform capabilities that power AI across BigPanda's products. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.
You will work on systems involving data ingestion and synchronization, enterprise integrations, LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, automation, web applications, APIs, authentication and RBAC, and operational data pipelines.
You will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.
While the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap, actively shaping what we ought to construct and driving technical choices that directly influence the customer experience across the BigPanda platform.


Responsibilities


What We're Looking For


Technical Areas You May Work In Already

(You do not need to be familiar with all of these)


You'll Thrive Here If

You are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating; you are not simply assigned tasks.
You are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.


This May Not Be the Right Role If

You need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.


Why This Role Matters

AI Platform is at the center of BigPanda's unified platform strategy. The AI capabilities we bring to market, from how enterprise IT Operations teams investigate incidents to how they prevent outages, automate workflows, and make operational decisions, depend on the data, identity, and agentic infrastructure this team builds. A strong engineer on this team will directly influence platform direction, customer outcomes, engineering velocity across every team, and the pace at which BigPanda brings differentiated AI capabilities to market.
 

About Us:

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

 
Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0\nOpen to candidates in the USA across Mountain, Central, and Eastern time zones.\n\u00a0\nAbout the Team\nAI Platform is building the foundation for BigPanda's generative AI products for IT Operations: unified data connectors (UDC), secure ingestion and indexing of enterprise data, unified identity and access, and the shared agentic infrastructure behind AI-powered incident response, prevention, automation, knowledge retrieval, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.\nThis is an early-stage platform environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.\nThe ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.\nToday, the AI Platform team operates across data ingestion and synchronization, enterprise integrations, vector database indexing, APIs, authentication and RBAC, workflow orchestration, agentic infrastructure, and direct customer collaboration.\nWhat You'll Do\nAs a Senior Software Engineer on AI Platform, you will design, build, and ship the platform capabilities that power AI across BigPanda's products. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.\nYou will work on systems involving data ingestion and synchronization, enterprise integrations, LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, automation, web applications, APIs, authentication and RBAC, and operational data pipelines.\nYou will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.\nWhile the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap, actively shaping what we ought to construct and driving technical choices that directly influence the customer experience across the BigPanda platform.\nResponsibilities\nBuild production-grade software across backend services, APIs, data ingestion pipelines, enterprise integrations, web applications, workflow systems, and automation platforms.\nBuild and own secure, reliable ingestion of customer data from enterprise systems like ServiceNow and Snowflake, so our AI products have the context they need.\nArchitect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.\nUse AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.\nWrite high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.\nPropose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.\nWork directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.\nMake pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.\nMove fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.\nRespond rapidly and transparently to bugs, regressions, and customer-impacting issues.\nCollaborate through paired development, design discussion, code review, debugging, and direct technical debate.\nHelp raise the team's bar for velocity, technical judgment, ownership, and customer-focused execution, building and contributing to internal tools and processes within and outside of our team.\nWhat We're Looking For\nStrong software engineering fundamentals across backend, full-stack, distributed systems, data pipelines, APIs, or product engineering.\nHands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.\nHigh agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step. You want to develop ideas independently to improve customer outcomes and team operations.\nExtreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.\nHigh velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.\nCustomer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.\nProduct judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.\nStrong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.\nHigh proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.\nAbility to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.\nHealthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.\nComfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.\nExcitement about applying AI to real enterprise IT Operations problems, not just building demos.\nTechnical Areas You May Work In Already\n(You do not need to be familiar with all of these)\nExtremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)\nData ingestion, indexing, synchronization, and unstructured data processing\nServiceNow, Snowflake, ITSM, monitoring, alerting, and incident management integrations\nRAG pipelines, vector databases, embeddings, and retrieval systems\nKnowledge graphs, agent memory, and enterprise knowledge modeling\nAuthentication, authorization, OAuth, SSO, API keys, and RBAC\nTypeScript / Node.js backend services\nS3, SQS, Lambda, and AWS-based service architecture\nReact / Next.js customer-facing applications\nAgent workflow engines, Agent-tracing, LangSmith etc.\nPrompt engineering, context engineering, and tool-use design\nITOps domain expertise: change risk, ITSM, and incident prevention use cases\nYou'll Thrive Here If\nYou are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating; you are not simply assigned tasks.\nYou are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.\nThis May Not Be the Right Role If\nYou need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.\nWhy This Role Matters\nAI Platform is at the center of BigPanda's unified platform strategy. The AI capabilities we bring to market, from how enterprise IT Operations teams investigate incidents to how they prevent outages, automate workflows, and make operational decisions, depend on the data, identity, and agentic infrastructure this team builds. A strong engineer on this team will directly influence platform direction, customer outcomes, engineering velocity across every team, and the pace at which BigPanda brings differentiated AI capabilities to market.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-10-04T12:00:54.445Z","departments":[{"child_ids":[],"id":"ZGVwdDoPcbXfk0V8NIYsT1PQpwrZ","name":"AI Platform","parent_id":"4001523003"}],"employment_type":"full_time","first_published_at":"2026-10-04T12:41:30.111Z","id":"am9icG9zdDqXJ7z0zW3asYG68IuUtV5b","internal_job_id":"am9iOtEeK587NwgNNAE1-fwxSN0","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111549","title":"Senior Software Engineer, AI Platform","updated_at":"2026-11-02T22:20:27.628Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDo8Aouwy2eWuA9sV1DEkEiQ","content":"
Location requirements:
Remote based role. Open to candidates in the Southeastern US. The primary focus of this role is the Latin America (LATAM) market, with additional support for accounts in the Eastern US.

Language Requirements:
Fluent (written and verbal) in Spanish, Portuguese, and English
 
About the Role:
Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts across LATAM and the Eastern US. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end-user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda's business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self-motivated individuals ready to make an impact.
 
What you will do:
 
What skills and experience you\u2019ll bring to BigPanda:

Preferred Skills
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $142,000 - $168,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.  This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

","content_plain":"Location requirements:\nRemote based role. Open to candidates in the Southeastern US. The primary focus of this role is the Latin America (LATAM) market, with additional support for accounts in the Eastern US.\nLanguage Requirements:\nFluent (written and verbal) in Spanish, Portuguese, and English\n\u00a0\nAbout the Role:\nJoin our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts across LATAM and the Eastern US. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end-user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda's business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self-motivated individuals ready to make an impact.\n\u00a0\nWhat you will do:\nLead potential customers enthusiastically towards the anticipated business outcomes achievable with the BigPanda platform.\nDeliver exceptional product demonstrations with compelling storytelling, showing how our software delivers value through real-life examples and anecdotes, in English, Spanish, and Portuguese, as the audience requires.\nManage proof-of-value projects end-to-end, showing how our solutions address customers' challenges from inception to completion.\nPromote our solution at various field events, including conferences, seminars, trade shows, and speaking engagements.\nContinuously pursue skill enhancement and stay abreast of developments in BigPanda's solutions, as well as industry trends and technologies, including advances in AI.\nCollaborate closely with sales partners to assess, advance opportunities, and strategize sales approaches within client accounts.\nFoster collaboration with diverse internal teams at BigPanda, including product management, engineering, customer success, and marketing.\nDemonstrate a genuine passion for sales engineering and engaging with customers.\n\u00a0\nWhat skills and experience you\u2019ll bring to BigPanda:\nFluency (written and verbal) in Spanish, Portuguese, and English.\nMinimum of 3-5 years of experience working with enterprise monitoring and event management solutions in large-scale environments.\nMinimum of 1-2 years of experience in a sales engineering role with a SaaS or traditional software vendor with a demonstrable record of success. Experience in start-ups or early-stage companies is a plus.\nHands-on experience using AI tools in your daily work, and the ability to explain how AI changes the way IT operations teams work.\nMust be able to work in a fast-paced environment, juggling many tasks, working with many constituents, and all the while keeping BigPanda's business objectives and the customers' success at the top of mind.\nBroad general knowledge of the enterprise monitoring and event management tools landscape, with a deeper understanding of a few specific solutions (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, New Relic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).\nBroad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and understanding of monitoring in dynamic, public cloud environments.\nExperience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is a strong plus.\nShould be comfortable working with scripting languages such as Python and JavaScript and be familiar with complex web application architectures and their associated technologies such as messaging environments and databases.\nShould be comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, and virtualization or cloud infrastructure problems.\nShould have strong presentation skills that engage the audience and inspire confidence. This should include live product demos and technical deep-dive sessions, and the candidate should be a strong teacher.\nUp to 50% travel\nPreferred Skills\nExperience using AI tools such as Claude.\nExperience selling software that utilizes AI.\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year\u00a0\nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $142,000 - $168,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\u00a0 This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","created_at":"2026-10-06T19:51:23.546Z","departments":[{"child_ids":[],"id":"4027945003","name":"Pre-Sales","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-10-14T20:19:03.966Z","id":"am9icG9zdDo8Aouwy2eWuA9sV1DEkEiQ","internal_job_id":"am9iOnooTS-2z637fbEeyAreKM0","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111550","title":"Sales Engineer, LATAM","updated_at":"2026-11-02T22:19:46.081Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDrpV78DhrUdyDRwK3A6mVfE","content":"
Location requirements:
Hybrid Role, three days in-office. Open to candidates in the Philadelphia Area.

About the Role:
BigPanda is seeking a driven and self-motivated LATAM Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world-class sales process and team, with coaching and training to help build the foundation for a successful career in field sales and leadership.
The LATAM Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Tier 1 & 2 accounts.

What you will do:

What skills and experience you\u2019ll bring to BigPanda:

Tools and Platforms:

About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.
With BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Market competitive salary with an anticipated on target earnings (OTE) range of $70,000 - $100,000 USD. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nHybrid Role, three days in-office. Open to candidates in the Philadelphia Area.\nAbout the Role:\nBigPanda is seeking a driven and self-motivated LATAM Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world-class sales process and team, with coaching and training to help build the foundation for a successful career in field sales and leadership.\nThe LATAM Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Tier 1 & 2 accounts.\nWhat you will do:\nSupport the LATAM region, including Brazil, Mexico, Argentina, Panama, Chile, Uruguay, Paraguay, and Colombia\nPartner with and support Account Executives in generating and booking meetings with qualified executives within our ICP, averaging 1 per week\nConduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist\nCreate and execute thoughtful and targeted research into prospects (IT Operations and IT Service Management leaders) \u2014 tailoring messaging and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda\nComplete 100+ activities a day and make 60+ calls daily\nAchieve and exceed weekly and monthly metrics (NBMs-New Business Meetings, 0a, 0b, and SQLs)\nLead prospecting efforts into new prospect accounts\nPartner with BigPanda\u2019s marketing team to qualify and convert leads into opportunities\nParticipate in ongoing enablement, coaching, and sales training\nActively participate in team and company events, activities, contests, and social media sharing\nUtilize sales processes, systems, tools, and resources (Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum, and other selling tools) to improve SDR productivity\nWork closely with the Marketing, Enablement, Revenue Operations, and Sales teams\nEffectively pitch BigPanda to book discovery meetings with qualified prospects\nComplete regular training certifications through the learning engagement platform\nCreate personalized templates and sequences regularly\nWhat skills and experience you\u2019ll bring to BigPanda:\nNative trilingual, speaking English, Spanish, and Portuguese\n1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)\nExperience with Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, or MEDDPICC is not required, but a huge plus!\nA demonstrated commitment to our HEART values: Hunger, Excellence, Active Transparency, Relentless Focus, and Treasure the Journey\nStrong organizational skills around metrics; ability to manage time effectively, work independently, and stay self-motivated to generate pipeline\nResults-driven mindset with the ability to effectively handle and overcome objections\nDemonstrated ability to manage multiple priorities effectively and efficiently\nStrong written and verbal communication skills\nExcellent time management and organizational skills\nA great attitude and a sense of humor!\nBA/BS degree required\nTools and Platforms:\nOutreach.io\u00a0\nSalesforce\u00a0\nLinkedIn Sales Navigator\u00a0\nZoomInfo\u00a0\nGong\u00a0\nOrum\nAbout Us:\nBigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda\u2019s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers\u2019 digital services up and running around the clock, we become a mission-critical part of our customers\u2019 IT operations.\nWith BigPanda, some of the world\u2019s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.\nBigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nValues-based culture\nCatered lunch provided in office\nCommuter Benefits\nMarket competitive salary with an anticipated on target earnings (OTE) range of\n\u00a0$70,000\n\u00a0-\u00a0\n$100,000 USD\n. Actual salaries will vary depending on a candidate\u2019s experience, qualifications and skills. \nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at\u00a0\npeoplequestions@bigpanda.io\n.","created_at":"2026-10-07T22:59:50.144Z","departments":[{"child_ids":[],"id":"4002973003","name":"Sales Development","parent_id":"4001521003"}],"employment_type":"full_time","first_published_at":"2026-10-14T00:24:43.909Z","id":"am9icG9zdDrpV78DhrUdyDRwK3A6mVfE","internal_job_id":"am9iOrIsXGtOTQMtZxEgjbNtfZ0","location":{"name":"United States"},"location_type":"in_office","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"bG9jOhXZZ0lqP-G17qizuN-FkLQ","location":{"name":"United States"},"name":"Philadelphia Office","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111552","title":"Sales Development Representative, LATAM","updated_at":"2026-10-14T00:24:43.909Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDozF0UOUIMsDXu8qIjuP1QF","content":"
Location requirements:
Remote based role. Open to candidates in the United States.
 
About the Role:
BigPanda's product organization is building a next-generation, agentic model for software delivery. Launches, releases and the handoffs between R&D, product management and the downstream teams run on a largely automated process, with careful human management where the stakes are highest. This role owns that process day to day.

You will work directly with product managers and GTM teams to run every major launch, keep the full release stream accurate and on process, and build the systems and workflows in Linear, DevRev and the AI tooling around them that let the roadmap move faster with fewer hands on it. The process is new, and much of it is yours to design.
 
What you will do:
Launch and release execution
Tooling and automation

What Success looks like:

What skills and experience you\u2019ll bring to BigPanda:
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:  
 
 
[Visa sponsorship eligibility statement] Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $136,000 - $160,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\n\u00a0\nAbout the Role:\nBigPanda's product organization is building a next-generation, agentic model for software delivery. Launches, releases and the handoffs between R&D, product management and the downstream teams run on a largely automated process, with careful human management where the stakes are highest. This role owns that process day to day.\nYou will work directly with product managers and GTM teams to run every major launch, keep the full release stream accurate and on process, and build the systems and workflows in Linear, DevRev and the AI tooling around them that let the roadmap move faster with fewer hands on it. The process is new, and much of it is yours to design.\n\u00a0\nWhat you will do:\nLaunch and release execution\nRun tier 1 launches end to end. Own readiness from early access through general availability: the plan, the cross-functional checkpoints, the go/no-go, the date.\nKeep the full release stream on process. Minor releases and enhancements move through the same gates with systems doing the tracking. You make sure the record is accurate and the handoffs hold, upstream and downstream.\nOwn the launch calendar as the single source of truth for what is shipping and when, and publish readiness status to the organization on a cadence.\nProgram-manage large go-to-market motions, including SKO and Customer Advisory Board preparation.\nKPI management and Operational Analytics. Help define and track Product delivery KPIs, present them in relevant forums, collaborate with stakeholders on identifying anomalies and building improvement and recovery plans\nCollaborate with Business Operation people across the organization to drive cross-organizational programs, alignment, and improvement plans\u00a0\nTooling and automation\nAdminister Linear and DevRev for the product organization: configuration, user management, data quality, and the vendor relationship for both.\nBuild the workflows that connect them. Design and ship the automations, AI agents and integrations that carry work between R&D, product management and the downstream teams.\nDrive toward speed and efficiency. Treat every repeated manual step as a candidate for automation, and measure the reduction.\nKeep the data trustworthy, so the organization can report from the tools without cleanup.\nWhat Success looks like:\nTier 1 launches land on date with every readiness requirement met.\nEvery release, major or minor, is visible in one place, and leadership can see status without asking.\nLinear and DevRev are the trusted system of record for product delivery.\nManual coordination falls quarter over quarter as workflows move into automation.\nYou are part of a cross-company virtual team of business operations people with productive collaboration improving the overall company performance\nWhat skills and experience you\u2019ll bring to BigPanda:\n4+ years in product operations, technical program management or launch management at a SaaS company.\nBachelor's degree or equivalent practical experience.\nYou have shipped automation that replaced a manual process, with Claude or another LLM, no-code tools, webhooks or scripts, and can walk us through it.\nYou work with AI tools every day and keep pace with what they can do.\nYou have administered Linear, Jira or a comparable system of record.\nYou run cross-functional reviews with senior people in the room and hold them to their agenda and their date.\nYou see a process and ask whether it should exist at all.\nYou are a strong collaborator with good communication skills and the ability to influence without authority.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\n\u00a0\n[Visa sponsorship eligibility statement] Please note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $136,000 - $160,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-10-14T21:30:06.209Z","departments":[{"child_ids":[],"id":"4061671003","name":"Business Operations","parent_id":"4001522003"}],"employment_type":"full_time","first_published_at":"2026-10-14T21:40:41.898Z","id":"am9icG9zdDozF0UOUIMsDXu8qIjuP1QF","internal_job_id":"am9iOp7Nv1hCW31vF1bGj_dUUAM","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111553","title":"Product Operations Manager, Launch Readiness & Tooling","updated_at":"2026-11-02T22:19:10.613Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDryXzOfq_vV7rIlz1GPMzgq","content":"
Location requirements:
Remote based role. Open to candidates in the United States.
 
About the Role:
BigPanda is seeking a Senior Business Value Manager to join our Senior Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda\u2019s agentic AI platform for IT operations\u2014documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.
 
What you will do:
 
What skills and experience you\u2019ll bring to BigPanda:
 
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:  
 

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\n\u00a0\nAbout the Role:\nBigPanda is seeking a Senior Business Value Manager to join our Senior Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda\u2019s agentic AI platform for IT operations\u2014documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.\n\u00a0\nWhat you will do:\nChampion value selling across strategic accounts and the GTM organization; articulate BigPanda\u2019s value in customers\u2019 language and earn senior-stakeholder buy-in\nBuild and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth\nTranslate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models\nEquip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionality\nDevelop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team\u2019s AI-enabled workflows\n\u00a0\nWhat skills and experience you\u2019ll bring to BigPanda:\n5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives\nExperience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company\nExpertise building technology business cases for both realized customer value and projected prospect value\nStrong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record\nAbility to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback\nExecutive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences\nHigh ownership, proactive drive, and ability to work collaboratively across functions\nBachelor\u2019s degree\n\u00a0\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-10-15T21:07:59.507Z","departments":[{"child_ids":[],"id":"4035365003","name":"Enablement ","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-10-15T21:12:48.264Z","id":"am9icG9zdDryXzOfq_vV7rIlz1GPMzgq","internal_job_id":"am9iOgfWUOvfW6vCmSl8GalRkkU","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111554","title":"Senior Business Value Manager","updated_at":"2026-11-02T22:18:32.923Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDqKly9vUI1r4ZBmfCWb7nB6","content":"
Location requirements:
Remote based role. Open to candidates in the United States.
 
About the Role:
The Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer, the technical heartbeat of the customer relationship long after the deal closes. You sit at the intersection of deep product expertise and strategic account partnership, helping enterprise IT and operations teams continuously unlock value from the BigPanda AIOps platform. This role exists because our customers' success is not a one-time event, it's an ongoing technical and business journey, and you are their guide for it. You will protect and grow revenue by turning adoption into outcomes.
 
What you will do:

What skills and experience you\u2019ll bring to BigPanda:
Required:

Nice to Have:

What Success Looks Like in Year 1:

Tools and Technologies:
BigPanda AIOps Platform \u00b7 Salesforce (CRM and account tracking) \u00b7 Gong (call recording and account intelligence) \u00b7 Slack (internal and external collaboration) \u00b7 ServiceNow (customer environment integration) \u00b7 Google Workspace \u00b7 Glean (internal knowledge search) \u00b7 BigPanda University / enablement content \u00b7 Anthropic Claude

About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:  

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $125,000 - $145,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.  This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE).

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
","content_plain":"Location requirements:\nRemote based role.\u00a0Open to candidates in the United States.\n\u00a0\nAbout the Role:\nThe Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer, the technical heartbeat of the customer relationship long after the deal closes. You sit at the intersection of deep product expertise and strategic account partnership, helping enterprise IT and operations teams continuously unlock value from the BigPanda AIOps platform. This role exists because our customers' success is not a one-time event, it's an ongoing technical and business journey, and you are their guide for it. You will protect and grow revenue by turning adoption into outcomes.\n\u00a0\nWhat you will do:\nOwn a book of named accounts across our tiering structure.\nDrive technical adoption across the BigPanda platform by identifying underutilized capabilities, building action plans, and guiding customers toward measurable improvements in incident management, correlation, and automation.\nLead regular customer touchpoints \u2014 cadenced working sessions, health checks, and executive QBRs \u2014 ensuring each account has a clear roadmap and a visible path to value.\nPartner with Account Managers on renewal planning, surfacing risk signals 3\u20136 months in advance and positioning expansion opportunities tied to demonstrated platform value.\nCollaborate with field Sales Engineers on POV engagements when expansion opportunities are uncovered \u2014 running the technical track jointly, learning the sales cycle, and earning a 50/50 split on resulting opportunities.\nServe as the internal voice of the customer \u2014 routing feedback to Product, escalating support issues, and advocating for the customer's priorities across PS, Support, and Engineering.\nBuild and maintain relationships with technical champions and power users within accounts, ensuring BigPanda is embedded deeply enough to withstand organizational change.\nWork with customers to quantify and articulate how the platform provides them value.\nIdentify and qualify cross-sell and upsell opportunities within your accounts, working alongside the AM and AE to position additional offerings where there is genuine customer fit.\nWhat skills and experience you\u2019ll bring to BigPanda:\nRequired:\n3+ years in a post-sales technical role \u2014 Solutions Engineer, Technical CSM, Implementation Engineer, or equivalent \u2014 with direct ownership of enterprise customer relationships.\nDemonstrated ability to navigate both technical and business conversations in the same account; you are equally comfortable in a whiteboard session with an architect and a value conversation with a VP of IT Operations.\nHands-on experience with monitoring, observability, incident management, or ITSM tooling (e.g., ServiceNow, Splunk, PagerDuty, Datadog, or equivalent).\nWorking knowledge of RESTful APIs, scripting (Python, JavaScript, or similar), and integration patterns \u2014 enough to guide customers through technical configurations and troubleshoot independently.\nStrong relationship management instincts: you proactively communicate, flag risk early, and follow through on commitments without being managed to do so.\nHigh emotional intelligence \u2014 you read the room, adapt your communication style to your audience, and build trust quickly with both technical teams and business stakeholders.\nNice to Have:\nPrior experience as a BigPanda customer, administrator, or implementation partner.\nFamiliarity with value-selling frameworks such as MEDDPICC or Command of the Message.\nExperience in or supporting a NOC, SRE, or IT Operations environment.\nExposure to AIOps, event correlation, or machine learning concepts in an enterprise context.\nExperience working alongside a quota-carrying sales team on expansion or upsell motions.\nWhat Success Looks Like in Year 1:\nYour assigned accounts maintain or improve gross retention, with renewal risk identified and actively managed at least 90 days in advance for every account in your book.\nYou have established a consistent cadence with each account \u2014 every Tier 1 account has an active executive relationship and a documented roadmap; no Tier 2 or Tier 3 account is dark.\nYou have completed at least one joint POV engagement alongside a field SE, demonstrating the ability to contribute to a technical sales cycle and earning your share of the resulting opportunity.\nInternal stakeholders \u2014 AMs, AEs, Support, and PS \u2014 describe you as the go-to technical resource for your accounts, and customers describe you as the person who actually gets things done.\nTools and Technologies: \nBigPanda AIOps Platform \u00b7 Salesforce (CRM and account tracking) \u00b7 Gong (call recording and account intelligence) \u00b7 Slack (internal and external collaboration) \u00b7 ServiceNow (customer environment integration) \u00b7 Google Workspace \u00b7 Glean (internal knowledge search) \u00b7 BigPanda University / enablement content \u00b7 Anthropic Claude \nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits: \u00a0\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year\u00a0\nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $125,000 - $145,000. Actual salaries will vary depending on a candidate\u2019s experience, qualifications, skills, and location.\u00a0 This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE).\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.","created_at":"2026-10-21T17:11:44.498Z","departments":[{"child_ids":[],"id":"ZGVwdDrgbC7GzJt7MlRuVpyZm3Ir","name":"Account Management","parent_id":"4044108003"}],"employment_type":"full_time","first_published_at":"2026-10-21T18:14:08.541Z","id":"am9icG9zdDqKly9vUI1r4ZBmfCWb7nB6","internal_job_id":"am9iOi_JZvRvZsL_xQHjIfEfYOA","location":{"name":"United States - Remote"},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4030823003","location":{"name":"United States - Remote"},"name":"Remote - USA","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111557","title":"Technical Account Manager","updated_at":"2026-11-02T22:17:23.208Z"},{"absolute_url":"https://jobs.gem.com/bigpanda/am9icG9zdDriDj5aRf2v6vSM6TP1q_xq","content":"
Location requirements: Remote, UK-based

About Us

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Summary

BigPanda is seeking an experienced Technical Project Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.

Technical Project Managers lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.

Focus Areas


Minimum qualifications


 Preferred qualifications


Our Benefits

 
Please note that visa sponsorship is not available for this position.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. 

If you need any reasonable adjustments during the application process, please contact us at peoplequestions@bigpanda.io.

","content_plain":"Location requirements: Remote, UK-based\nAbout Us\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That\u2019s why the world\u2019s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nSummary\nBigPanda is seeking an experienced Technical Project Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda\u2019s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.\nTechnical Project Managers lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.\nFocus Areas\nLead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.\nAct as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change\nManage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units\nDefine, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account\nPartner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements\nChampion customer success stories and outcomes that validate BigPanda\u2019s business value.\nDevelop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention)\nMinimum qualifications\n5+ years project management experience with enterprise IT Projects or SaaS Implementations\nFluent German (written and spoken), at CEFR C1 level or above\nExtensive ownership experience of project timelines, deliverables, budget, and resources, including risk identification and mitigation\nExperience building relationships with and communicating complex project status to senior stakeholders, including C-suite executives and technical leads\nAbility to travel up to 10% for key project milestones\n\u00a0Preferred qualifications\nExperience in AIOps or ITOps\nExperience with monitoring, observability, or ITSM tools such as ServiceNow, Splunk, Datadog, or Dynatrace\nOur Benefits\nRemote-first environment\nGenerous annual leave where you accrue roughly 25 days per calendar year plus UK bank holidays\nComprehensive health benefits where BigPanda covers your premiums for private medical insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\n\u00a0\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.\u00a0\nIf you need any reasonable adjustments during the application process, please contact us at peoplequestions@bigpanda.io.","created_at":"2026-11-03T23:22:04.939Z","departments":[{"child_ids":[],"id":"4007665003","name":"Professional Services","parent_id":"4048677003"}],"employment_type":"full_time","first_published_at":"2026-11-04T00:13:41.072Z","id":"am9icG9zdDriDj5aRf2v6vSM6TP1q_xq","internal_job_id":"am9iOu9XYxZCDBLk-IK4mNSYe00","location":{"name":""},"location_type":"remote","offices":[{"child_ids":[],"child_office_external_ids":[],"id":"4034065003","location":{"name":""},"name":"United Kingdom","parent_id":null,"parent_office_external_id":null}],"requisition_id":"R111560","title":"Technical Project Manager","updated_at":"2026-11-04T00:19:55.935Z"}]